Multi-Unit Store Leader: Guest Experience & Growth

GameStop; Massachusetts; On-site; USD 29,000 - 40,000; Full time

Job summary

GameStop is seeking a Store Manager to lead store operations and a retail team in a dynamic environment. You will drive sales by delivering outstanding guest service, sharing product knowledge, and promoting loyalty programs while maintaining a clean and organized shopping area.

You will oversee hiring, onboarding, training, scheduling, cash handling, and compliance, ensuring policies are followed and targets are met. Flexibility for extended hours and weekends is required.

Qualifications

• Bachelor’s degree or high school diploma are standard requirements for this role.
• Retail leadership experience is essential for supervising staff and driving sales.
• Proven ability to deliver outstanding guest service and manage store operations.

Responsibilities

• Lead store operations and a retail team in a multiunit capacity.
• Provide best-in-class guest service and resolve questions or concerns promptly.
• Promote promotions, loyalty programs, and specialty services to increase sales.
• Oversee POS transactions, cash handling, and bank deposits per policy.
• Recruit, interview, hire, train, and develop associates to high performance.
• Ensure onboarding, training, and compliance for all staff prior to shifts.
• Communicate store initiatives to staff and align with district leadership.
• Schedule staff to meet service levels and ensure adequate coverage.
• Maintain clean, organized store appearance and accurate inventory control.
• Ensure omni-channel orders are fulfilled and shipments are accurate.

Skills

Retail leadership

Customer service

Team management

Communication

Video game knowledge

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

GameStop is seeking a Store Manager to lead store operations and a retail team in a dynamic environment. You will drive sales by delivering outstanding guest service, sharing product knowledge, and promoting loyalty programs while maintaining a clean and organized shopping area.

You will oversee hiring, onboarding, training, scheduling, cash handling, and compliance, ensuring policies are followed and targets are met. Flexibility for extended hours and weekends is required.