Multi-Unit Site Leader – Lead Fast-Paced Ops Across Locations

Gopuff; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Employee discount & FAM Membership

Paid vacation & sick time

Employee Assistance Program

Job summary

Gopuff is seeking a Multi Unit Site Leader to oversee retail and Micro Fulfillment Centers, driving profitability and a superior customer experience. You will lead cross-functional teams, coach talent, and manage staffing and performance in a fast-paced environment.

Ideal candidates will have 5+ years in retail/ops, strong leadership, and the ability to travel extensively, including nights and weekends as needed by the business.

Qualifications

• 5+ years of experience in retail, supply chain or operations.
• Leadership of multi-location teams with measurable impact.
• Willingness to travel up to 90% of the time.
• Degree in a related field preferred.

Responsibilities

• Lead and develop a local team of operation associates to drive day-to-day retail and MFC execution.
• Coach staff to improve performance and prepare for expanded roles.
• Develop a bench of talent through performance management and succession planning.
• Track key metrics and implement improvements to enhance customer experience.
• Coordinate with stakeholders to align rollout and local execution.
• Ensure adequate staffing levels and anticipate needs.

Skills

Leadership

Multi-location leadership

Analytical thinking

Communication

Organization

Travel readiness

Education

Bachelor's degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or related field

Job description

Gopuff is seeking a Multi Unit Site Leader to oversee retail and Micro Fulfillment Centers, driving profitability and a superior customer experience. You will lead cross-functional teams, coach talent, and manage staffing and performance in a fast-paced environment.

Ideal candidates will have 5+ years in retail/ops, strong leadership, and the ability to travel extensively, including nights and weekends as needed by the business.