Multi-Unit Restaurant Operations Leader

Dairy Queen; Eden (TX); On-site; USD 95,000 - 150,000; Full time

Job summary

Dairy Queen in Eden, TX seeks a senior operations leader to oversee multiple restaurant locations and drive financial performance, product production, inventory, and personnel. You will set strategic game plans with the Director of Operations, ensure guest satisfaction, and maintain brand standards across locations.

Responsibilities include staff development, scheduling, and managing P&L, COGS, labor, and controllables while collaborating with local chambers and schools to boost sales and

Qualifications

• Experience overseeing multi-unit restaurants and P&L responsibility.
• Strong time management and communication skills.
• Ability to train and develop store management and staff.
• Collaborates with local partners to drive sales.

Responsibilities

• Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.
• Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.
• Ensures PRIDE systems and routines are incorporated into day-to-day operations.
• Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.
• Ensures guest service in all areas meets company standards.
• Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction.
• Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.
• Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.
• Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.
• Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures each of the restaurants are in accordance with established company standards, policies and procedures.
• Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

Job description

Dairy Queen in Eden, TX seeks a senior operations leader to oversee multiple restaurant locations and drive financial performance, product production, inventory, and personnel. You will set strategic game plans with the Director of Operations, ensure guest satisfaction, and maintain brand standards across locations.

Responsibilities include staff development, scheduling, and managing P&L, COGS, labor, and controllables while collaborating with local chambers and schools to boost sales and