Multi-Unit Restaurant Leader: Guest Experience & Growth

Dunkin' | The Falcons Group; Columbus (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Dunkin/Baskin is seeking an experienced Multi-Unit Manager to lead store teams, deliver exceptional guest experiences, and drive profitable top-line growth. You will uphold franchisee standards and local regulations while coaching staff across multiple locations.

The role emphasizes staffing, training, performance coaching, and execution of marketing/promotional initiatives to maximize store performance and guest satisfaction.

Qualifications

• Fluent in English.
• Math and financial management skills.
• Restaurant, retail or supervisory experience required.
• Applicant must be at least 18 years old.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review employee performance.
• Provide coaching and feedback; discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are appropriately staffed to meet guest service goals.
• Maintain safe, sanitary operations and comply with laws.
• Control costs and drive profitability; implement promotions and new product roll-outs.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

18+ years old

Education

High School diploma, or equivalent

Job description

Dunkin/Baskin is seeking an experienced Multi-Unit Manager to lead store teams, deliver exceptional guest experiences, and drive profitable top-line growth. You will uphold franchisee standards and local regulations while coaching staff across multiple locations.

The role emphasizes staffing, training, performance coaching, and execution of marketing/promotional initiatives to maximize store performance and guest satisfaction.