Multi-Unit Restaurant Leader: Drive Growth & Service

Dunkin' Donuts | Spooky Donuts, LLC; Salem (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Monthly car allowance

Cell phone allowance

Gas reimbursement

Five-day work week

Flexible schedule; time off

Career growth opportunity

Paid vacation

Holiday pay

Paid sick time

Health (BCBS) & Dental (Delta)

Job summary

Dunkin' Donuts | Spooky Donuts, LLC in Salem, MA is seeking a Multi-Unit Manager to lead 5-8 restaurants. You will coach Restaurant Managers, ensure Brand standards, and drive guest satisfaction while maximizing sales and profitability.

This role requires strong leadership, analytical thinking, and the ability to train teams, implement marketing initiatives, and manage operations across multiple locations.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers.
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards.
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with the director of operations and restaurant managers.
• Provides excellent guest service and resolves issues.
• Lead team meetings.
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives.
• Ensure that restaurants correctly execute new products and processes in a marketing window.
• Develop business plans for their portfolio and develop action plans with the director of operations.
• Drive a clear vision and clearly communicates to the team.
• Recruit, hire, onboard, and develop restaurant managers.
• Plan, monitor, appraise and review restaurant employee performance.
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution.
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction.

Skills

Strong analytical skills

Guest focused

Time management

Problem-solving

Team leadership

Job description

Dunkin' Donuts | Spooky Donuts, LLC in Salem, MA is seeking a Multi-Unit Manager to lead 5-8 restaurants. You will coach Restaurant Managers, ensure Brand standards, and drive guest satisfaction while maximizing sales and profitability.

This role requires strong leadership, analytical thinking, and the ability to train teams, implement marketing initiatives, and manage operations across multiple locations.