Multi-Unit Quick Service GM | Lead with Love

kalaharijobs; Wisconsin Dells (WI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee discounts and perks at all‑go

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Quick Service Assistant General Manager to lead multiple quick‑service outlets across the resort’s footprint. You will oversee daily operations, ensure quality, and drive guest satisfaction while maintaining financial performance.

Ideal candidates bring multi‑unit quick‑service management experience, strong financial acumen, and a proven track record of developing leaders in a high-volume environment.

Qualifications

• Experience managing multi-unit quick-service operations.
• Proven ability to lead large teams and develop leaders.
• Strong financial acumen with labor, food cost, and operating expense management.
• Passion for delivering exceptional guest service while driving operational excellence.
• Ability to adapt quickly in a dynamic resort environment.

Responsibilities

• Lead the daily operations of multiple quick-service outlets, ensuring consistent food quality, speed of service, cleanliness, and hospitality.
• Coach, mentor, and develop a diverse team of managers, supervisors, and hourly associates while building a culture centered around the Lead with Love promise.
• Drive financial performance by managing labor, food costs, inventory, waste, and overall profitability across all locations.
• Partner with culinary, beverage, purchasing, and resort leadership to ensure seamless execution of daily operations, special events, and peak business periods.
• Monitor guest feedback and operational metrics to continuously improve service standards and enhance guest experience.
• Ensure compliance with food safety, sanitation, and company operating standards across every outlet.
• Assist with scheduling, staffing, recruiting, onboarding, and performance management for a high‑volume, multi‑unit operation.
• Lead by example during weekends, holidays, conventions, and seasonal peaks, maintaining a visible presence throughout the operation.
• Support new initiatives, menu launches, promotions, and process improvements that drive efficiency and guest satisfaction.
• Step in wherever needed to ensure each outlet operates at its highest potential while delivering a consistent, world‑class dining experience.

Skills

Multi-unit mgmt experience

People leadership

Financial acumen

Guest service orientation

Adaptability in resort env

Job description

Kalahari Resorts & Conventions is seeking a Quick Service Assistant General Manager to lead multiple quick‑service outlets across the resort’s footprint. You will oversee daily operations, ensure quality, and drive guest satisfaction while maintaining financial performance.

Ideal candidates bring multi‑unit quick‑service management experience, strong financial acumen, and a proven track record of developing leaders in a high-volume environment.