Quick Service Assistant General Manager

Kalahari Resorts & Conventions; Wisconsin Dells (WI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, and vision

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells, WI, seeks a Quick Service Assistant General Manager to lead multiple quick-service outlets, ensuring guest satisfaction and operational excellence. You will coach a diverse team, manage labor, food costs, and profitability, and collaborate with culinary, beverage, purchasing, and resort leadership to execute daily operations, events, and peak periods.

Join a family of leaders embracing Lead with Love, helping deliver world-class dining

Qualifications

• Proven ability to lead large teams and develop future leaders.
• Strong financial acumen with experience managing labor, food costs, and expenses.
• Passion for delivering exceptional guest service while driving operational excellence.
• Flexible, able to manage multiple priorities in a dynamic resort environment.

Responsibilities

• Lead the daily operations of multiple quick-service outlets, ensuring consistent food quality, speed of service, cleanliness, and hospitality.
• Coach, mentor, and develop a diverse team of managers, supervisors, and hourly associates while building a culture centered around Lead with Love.
• Drive financial performance by managing labor, food costs, inventory, waste, and profitability across all locations.
• Partner with culinary, beverage, purchasing, and resort leadership to ensure seamless execution of daily operations, special events, and peak business periods.
• Monitor guest feedback and operational metrics to continuously improve service standards and guest experience.
• Ensure compliance with food safety, sanitation, and company operating standards across every outlet.
• Assist with scheduling, staffing, recruiting, onboarding, and performance management for a high-volume, multi-unit operation.
• Lead by example during weekends, holidays, conventions, and seasonal peaks, maintaining a visible presence throughout the operation.
• Support new initiatives, menu launches, promotions, and process improvements that drive efficiency and guest satisfaction.
• Step in wherever needed to ensure each outlet operates at its highest potential while delivering a world-class dining experience.

Skills

Leadership

Financial acumen

Guest service orientation

Adaptability

Job description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Quick Service Assistant General Manager. In this role, you'll help lead one of the largest and most dynamic quick-service operations in the resort. You'll oversee the daily performance of multiple food and beverage concepts, ensuring exceptional guest experiences, operational excellence, and financial success across every location. Oversee the daily operations, service excellence, and financial performance of multiple quick-service outlets, including Mirage, Zulu, Popsicle Cart, Smoothie Bar, Lemonade Stand, Food Truck, Hillside, Sands, Java Manjaro, Java Maji, Java Express, Rattlers, Volcano, and the Employee Dining Room (EDR).

Lead with Love by fostering a people-first culture that empowers associates, builds future leaders, and creates exceptional guest experiences across all quick-service dining outlets.

Salary Range

Starting at $65,000

Key Responsibilities

• Lead the daily operations of multiple quick-service outlets, ensuring consistent food quality, speed of service, cleanliness, and hospitality.
• Coach, mentor, and develop a diverse team of managers, supervisors, and hourly associates while building a culture centered around Kalahari's Lead with Love promise.
• Drive financial performance by managing labor, food costs, inventory, waste, and overall profitability across all locations.
• Partner with culinary, beverage, purchasing, and resort leadership to ensure seamless execution of daily operations, special events, and peak business periods.
• Monitor guest feedback and operational metrics to continuously improve service standards and enhance guest experience.
• Ensure compliance with food safety, sanitation, and company operating standards across every outlet.
• Assist with scheduling, staffing, recruiting, onboarding, and performance management for a high-volume, multi-unit operation.
• Lead by example during weekends, holidays, conventions, and seasonal peaks, maintaining a visible presence throughout the operation.
• Support new initiatives, menu launches, promotions, and process improvements that drive efficiency and guest satisfaction.
• Step in wherever needed to ensure each outlet operates at its highest potential while delivering a consistent, world-class dining experience.

What We’re Looking For

• A proven ability to lead large teams and develop future leaders.
• Strong financial acumen with experience managing labor, food cost, and operating expenses.
• A passion for delivering exceptional guest service while driving operational excellence.
• The flexibility to adapt quickly and confidently manage multiple priorities in a dynamic resort environment.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.