Multi-Unit Quick-Service GM: Lead with Love

Kalahari Resorts & Conventions; Wisconsin Dells (WI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, and vision

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells, WI, seeks a Quick Service Assistant General Manager to lead multiple quick-service outlets, ensuring guest satisfaction and operational excellence. You will coach a diverse team, manage labor, food costs, and profitability, and collaborate with culinary, beverage, purchasing, and resort leadership to execute daily operations, events, and peak periods.

Join a family of leaders embracing Lead with Love, helping deliver world-class dining

Qualifications

• Proven ability to lead large teams and develop future leaders.
• Strong financial acumen with experience managing labor, food costs, and expenses.
• Passion for delivering exceptional guest service while driving operational excellence.
• Flexible, able to manage multiple priorities in a dynamic resort environment.

Responsibilities

• Lead the daily operations of multiple quick-service outlets, ensuring consistent food quality, speed of service, cleanliness, and hospitality.
• Coach, mentor, and develop a diverse team of managers, supervisors, and hourly associates while building a culture centered around Lead with Love.
• Drive financial performance by managing labor, food costs, inventory, waste, and profitability across all locations.
• Partner with culinary, beverage, purchasing, and resort leadership to ensure seamless execution of daily operations, special events, and peak business periods.
• Monitor guest feedback and operational metrics to continuously improve service standards and guest experience.
• Ensure compliance with food safety, sanitation, and company operating standards across every outlet.
• Assist with scheduling, staffing, recruiting, onboarding, and performance management for a high-volume, multi-unit operation.
• Lead by example during weekends, holidays, conventions, and seasonal peaks, maintaining a visible presence throughout the operation.
• Support new initiatives, menu launches, promotions, and process improvements that drive efficiency and guest satisfaction.
• Step in wherever needed to ensure each outlet operates at its highest potential while delivering a world-class dining experience.

Skills

Leadership

Financial acumen

Guest service orientation

Adaptability

Job description

Kalahari Resorts & Conventions in Wisconsin Dells, WI, seeks a Quick Service Assistant General Manager to lead multiple quick-service outlets, ensuring guest satisfaction and operational excellence. You will coach a diverse team, manage labor, food costs, and profitability, and collaborate with culinary, beverage, purchasing, and resort leadership to execute daily operations, events, and peak periods.

Join a family of leaders embracing Lead with Love, helping deliver world-class dining