Multi-Unit Ops Lead — Turnaround & Growth

Papa Johns; Kenosha (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Medical/dental/vision insurance

Paid time off

Flexible scheduling

Monthly performance bonuses

Job summary

Papa Johns is seeking a high-caliber Area Supervisor to oversee multiple locations in the greater Milwaukee area, extending south to Kenosha. This full-time leadership role focuses on rebuilding operational standards, strengthening teams, and driving consistent performance across a market experiencing turnover.

You will travel daily between stores, coach store leaders, manage labor and food cost, and ensure compliance with brand standards.

Qualifications

• Proven multi-unit or store-level leadership experience in quick-service, retail, or hospitality environments.
• Strong coaching, communication, and people-development skills.
• Valid driver's license and willingness to travel daily within the Milwaukee area.

Responsibilities

• Operational Leadership: Ensure stores meet Papa Johns’ standards for product quality, service, cleanliness, and safety.
• Team Development: Recruit, train, coach, and mentor store-level leaders and team members to build capability and accountability.
• Performance Management: Drive improvements in labor management, food cost, inventory control, speed of service, and customer satisfaction.
• Culture Building: Reset expectations, reinforce company values, and establish a positive, performance-driven environment.
• Compliance & Standards: Maintain adherence to brand policies, operational procedures, and regulatory requirements.
• Daily Travel: Visit assigned stores regularly to provide hands-on leadership, support, and oversight.

Skills

Multi-unit leadership

Team development

Operations management

Financial controls

Communication

Job description

Papa Johns is seeking a high-caliber Area Supervisor to oversee multiple locations in the greater Milwaukee area, extending south to Kenosha. This full-time leadership role focuses on rebuilding operational standards, strengthening teams, and driving consistent performance across a market experiencing turnover.

You will travel daily between stores, coach store leaders, manage labor and food cost, and ensure compliance with brand standards.