Multi-Unit Operations Leader & Leadership Architect

capricornholdings; Arlington (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

Spice & Tea Exchange is seeking an experienced multi-unit operator to strengthen three stores, develop leaders, and reduce founder dependence. You will drive sales growth, guest experience, and KPI performance while building a scalable leadership model across Alexandria, Annapolis, and Rehoboth Beach—on-site, with frequent field presence.

The role emphasizes leadership development, accountability, and operational discipline to deliver exceptional hospitality and strong business results.

Qualifications

• Proven experience leading multiple retail locations in a hospitality-focused business.
• Ability to translate strategy into store-level action and coach leaders.
• Strong judgment in scheduling, labor, and P&L management.
• Demonstrated track record of building leadership capability across teams.

Responsibilities

• Lead three-store portfolio with a focus on sales, margins, and guest experience.
• Hire, develop, and retain store leaders and front-line teams.
• Standardize operating procedures and build scalable systems.
• Coach managers to solve problems independently and escalate when needed.
• Drive succession planning and leadership depth across locations.

Skills

Multi-unit leadership

Customer-facing hospitality

People development

Operational excellence

Financial literacy

Job description

Spice & Tea Exchange is seeking an experienced multi-unit operator to strengthen three stores, develop leaders, and reduce founder dependence. You will drive sales growth, guest experience, and KPI performance while building a scalable leadership model across Alexandria, Annapolis, and Rehoboth Beach—on-site, with frequent field presence.

The role emphasizes leadership development, accountability, and operational discipline to deliver exceptional hospitality and strong business results.