Field Director: Ops & Leadership Growth

The Spice & Tea Exchange; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Spice & Tea Exchange is seeking a Director of Multi-Unit Operations to lead three established stores and build the leadership bench for sustained growth. You will operate as a field-based leader, coaching store teams, aligning hospitality with strong business results, and reducing founder dependency while expanding leadership capacity.

Based on Alexandria, Annapolis, and Rehoboth Beach, you will oversee opening/closing routines, scheduling, inventory, and KPI accountability, ensuring

Qualifications

• Experience leading multi-unit retail operations.

Responsibilities

• Own operating health and KPI performance across a three-store portfolio.
• Develop leadership bench and succession for store managers.
• Maintain hospitality standards while achieving business results.
• Collaborate with Founder/Owner and implement scalable operating models.

Job description

The Spice & Tea Exchange is seeking a Director of Multi-Unit Operations to lead three established stores and build the leadership bench for sustained growth. You will operate as a field-based leader, coaching store teams, aligning hospitality with strong business results, and reducing founder dependency while expanding leadership capacity.

Based on Alexandria, Annapolis, and Rehoboth Beach, you will oversee opening/closing routines, scheduling, inventory, and KPI accountability, ensuring