Operations Manager

MarcJax; Baltimore (MD); On-site; USD 75,000 - 100,000; Full time

Job summary

MarcJax seeks a high-performing Multi-Unit Operations Manager to oversee restaurant locations in the Maryland/DC area and Louisiana.

This role demands a leader who can navigate fast-paced environments while ensuring operational excellence. Applicants should have 3–5+ years of supervisory experience and be adept in multi-unit financial management.

The successful candidate will ensure brand consistency, lead diverse teams, and drive sales growth.

Qualifications

• 3–5+ years of multi-unit supervisory experience in the restaurant, retail, or food service industry.
• Familiarity with the Mid-Atlantic and/or Southern labor markets is a plus.
• Ability to remain calm and tactful during difficult situations.

Responsibilities

• Ensure operational excellence and consistency across all units.
• Manage P&L focusing on labor optimization and sales growth.
• Recruit, train, and retain General Managers.

Skills

Multi-unit supervisory experience

Regional knowledge of labor markets

Leadership style focused on guest service

Operational excellence in high-volume environments

Problem-solving aptitude

Education

Manager Food Handler Certification

Job description

Baltimore, Maryland, United States Rise Hospitality

Job Title: Multi-Unit Operations Manager (Confidential)

Location: Regional Oversight – Maryland/DC Metro & LouisianaEmployment Type: Full-time (Multi-Unit Leadership)

Position Overview

We are looking for a high-performing Multi-Unit Operations Manager to oversee our "flavor-focused" restaurant locations across two key territories: the Maryland/DC Metropolitan area and Louisiana.

This role requires a leader who can navigate the fast-paced, high-volume environment of the nations capital while maintaining the operational excellence and local hospitality expected in our Louisiana markets. You will be responsible for driving consistency, profitability, and leadership development across all units in these regions. Candidate must live in one of the 2 markets.

• Territory: A mix of urban DC/Maryland locations and regional Louisiana units.


• Travel: Regular travel between the DMV and Louisiana is required to ensure brand standards are met and to provide face-to-face coaching for General Managers.


• Cultural Adaptability: The ability to lead diverse teams across different regional work cultures—from the metropolitan Northeast to the Gulf Coast.

Key Responsibilities

• Operational Leadership: Ensure every unit delivers our signature "fresh, never faked" product and seasoned sides with 100% consistency.


• Multi-Unit Financials: Manage P&L for both regions, with a heavy focus on labor optimization, inventory control, and driving year-over-year sales growth.


• Talent Pipeline: Recruit, train, and retain General Managers. You will be responsible for building a culture of accountability and "insatiable curiosity" among your leadership team.


• Quality Control: Conduct rigorous site inspections to ensure compliance with health department regulations (unique to both LA and MD/DC) and brand safety standards.


• Problem Solving: Act as the primary point of contact for the District Manager to resolve high-level operational or human resources issues.

Qualifications & Skills

• Experience: 3–5+ years of multi-unit supervisory experience in the restaurant, retail, or food service industry.


• Regional Knowledge: Familiarity with the labor markets and operational nuances of the Mid-Atlantic and/or the South is a major plus.


• Leadership Style: A "guest-service" mentality with the ability to remain calm and tactful during difficult situations.


• Education/Certification: Manager Food Handler Certification required (transferable or valid in both LA and MD/DC).


• Technical Proficiency: Ability to measure performance both subjectively (culture/morale) and objectively (KPIs/Data).