Multi-Unit Manager

Dunkin' | 305 Mishawum Road, LLC; Woburn (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonuses

Car allowance

Cell phone allowance

Gas reimbursement

Health insurance

Paid vacation

Flexible schedule

Job summary

Dunkin in Massachusetts seeks a Multi-Unit Manager to lead 5-8 restaurants, coaching Restaurant Managers to ensure brand standards, guest satisfaction, and profitability across the portfolio.

You will recruit and develop managers, monitor performance, and drive execution of marketing windows, product launches, and new processes. A strong emphasis on analytics and leadership to sustain growth is required.

Qualifications

• 2 years of multi-unit or similar hospitality/retail management experience.
• Fluent in spoken and written English.
• Strong analytical skills and business acumen.
• Basic computer skills.
• Ability to train and develop a team.

Responsibilities

• Lead and coach a portfolio of 5-8 restaurants to ensure brand standards and profitability.
• Analyze sales and drive improvements in operations, execution, and guest experience.
• Recruit, hire, onboard, and develop restaurant managers; monitor performance.
• Coordinate the Restaurant Management team to support performance and execution.
• Lead team meetings and deliver targeted training on marketing windows and brand initiatives.
• Develop business plans and action plans with the director of operations.

Skills

Multi-unit management

Team leadership

Analytical skills

English fluency

Customer service

Education

2 years multi-unit experience

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with the director of operations and restaurant managers
• Provides excellent guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with the director of operations
• Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others

Benefits & Compensation:

• Competitive salary
• Opportunity to earn quarterly bonuses
• Monthly car allowance
• Cell phone allowance
• Gas reimbursement
• Five-day work week
• Flexible schedule; time off
• Career growth opportunity
• Paid vacation
• Holiday pay
• Paid sick time
• Health (BCBS) & Dental (Delta)