Multi-Unit Manager

Dunkin' | Walnut Donuts, LLC

Lynn (MA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Quarterly bonuses

Car allowance

Cell phone allowance

Gas reimbursement

Five-day work week

Flexible schedule

Career growth

Paid vacation

Holiday pay

Paid sick time

Health insurance

Job summary

Dunkin' | Walnut Donuts, LLC is seeking a Multi-Unit Manager to oversee a portfolio of restaurants, provide coaching to Restaurant Managers, and ensure brand standards are met across locations.

You will analyze sales, develop business plans, and drive guest satisfaction while collaborating with the director of operations and teams. Strong leadership and English proficiency are essential.

Qualifications

2 years of multi-unit or similar experience in retail, restaurant, or hospitality.
Basic computer skills.
Fluent in spoken and written English.
Basic math and financial management.

Responsibilities

Lead portfolio of 5-8 restaurants and support Restaurant Managers.
Analyze restaurant sales and drive improvements in operations and profitability.
Recruit, hire, onboard, and develop restaurant managers.
Plan and review restaurant performance and coach teams.

Skills

Analytical skills

Team leadership

Coaching

Time management

Problem solving

Motivating others

Guest focus

Change adoption

Education

2 years multi-unit or related experience in retail/restaurant/hospitality

Basic computer skills

Fluent in English

Basic math and financial management

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

Able to perform all duties of restaurant team members and restaurant managers
Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
Understand local marketing area and competitor trends
Establish sales and service goals with the director of operations and restaurant managers
Provides excellent guest service and resolves issues
Lead team meetings
Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for their portfolio and develop action plans with the director of operations
Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

Recruit, hire, onboard, and develop restaurant managers
Plan, monitor, appraise and review restaurant employee performance
Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies