Multi Unit Restaurant Manager

Baskin-Robbins; Little Harbor on the Hillsboro (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Car Allowance

Phone Allowance

Healthcare

Vision

Dental

Job summary

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to lead a portfolio of 5–8 restaurants in Florida. You will coach, develop and align restaurant teams with brand standards while driving guest satisfaction, sales and operational excellence across the portfolio.

You will partner with franchise owners and the Dunkin Brands Field Operations team to implement programs, train managers on marketing windows and new product launches, and ensure consistent execution of brand initiatives.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Basic computer skills and ability to use basic financial tools.
• Fluent in spoken and written English.
• Basic math and financial management.
• College degree preferred.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers.
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards.
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and restaurant managers.
• Provide great guest service and resolve issues.
• Lead team meetings and deliver training to restaurant managers on topics including marketing windows and LTOs.
• Ensure that restaurants correctly execute new products and processes in a marketing window.
• Develop business plans for their portfolio and action plans with franchise owners.
• Drive a clear vision and communicate effectively with the team.
• Engage with Dunkin’ Brands Field Operations team as appropriate.

Skills

Basic computer skills

Fluent English

Basic math

Education

College degree preferred

Job description

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Employee Perks

• Bonus
• Car Allowance
• Phone Allowance
• Additional Perks: [Healthcare,Vision, Dental, Etc]