Multi-Unit Manager

Dunkin' | Second Chance Donuts, LLC; Andover (MA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Car allowance

Cell phone allowance

Gas reimbursement

Five-day work week

Flexible schedule

Career growth

Job summary

Dunkin' | Second Chance Donuts, LLC is seeking a Multi-Unit Manager to lead approximately 5-8 restaurants across the portfolio. You will coach Restaurant Managers, ensure brand standards and guest service excellence, and drive sales and profitability through hands-on leadership and operational discipline.

You’ll analyze performance, manage teams, and develop action plans with directors to sustain growth, guest satisfaction, and brand consistency in a fast-paced environment.

Qualifications

• Must have at least 2 years of multi-unit or similar experience in retail, restaurant, or hospitality.
• Fluency in spoken and written English required.
• Solid grasp of basic math and financial management helps in budgeting and cost control.
• Proficient with basic computer tools and POS systems.

Responsibilities

• Provide leadership, coaching, and direction to approximately 5-8 restaurants.
• Support Restaurant Managers to ensure operations meet Brand standards and guest service goals.
• Analyze restaurant sales and drive improvements in operations, execution, sales, and profitability.
• Recruit, hire, onboard, and develop restaurant managers; supervise the management team.

Skills

Analytical skills

Business acumen

Team leadership

Time management

Guest focus

Change management

Honesty & reliability

Training ability

Education

2 years multi-unit experience

Fluent in English

Basic math & financial management

Basic computer skills

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with the director of operations and restaurant managers
• Provides excellent guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with the director of operations
• Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others

Benefits & Compensation:

• Competitive salary
• Opportunity to earn quarterly bonuses
• Monthly car allowance
• Cell phone allowance
• Gas reimbursement
• Five-day work week
• Flexible schedule; time off
• Career growth opportunity
• Paid vacation
• Holiday pay
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance