Multi-Unit Leader: Grow 5-8 Restaurants & Team

Dunkin'; Village of Albion (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO/Sick Pay

Health Insurance

401K

Employee Assistance Program

Bonus Pay

Paid Training

Mileage/Gas Reimbursement

Fun Atmosphere

Job summary

Dunkin' is seeking a Multi-Unit Manager to guide roughly 5–8 restaurants, coaching managers and ensuring brand standards. The role focuses on improving operations, driving sales and guest satisfaction across the portfolio while coordinating with franchise owners.

Contact with Dunkin' Brands Field Operations is expected as needed, and leadership will involve training, performance reviews, and development of business plans for the portfolio.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers.
• Ensure all restaurants in their portfolio meet Brand standards and food safety standards.
• Analyze restaurant sales and drive improvements in operations, execution, sales and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and managers.
• Provide great guest service and resolve issues.
• Lead team meetings and deliver training on topics including marketing windows, LTOs and Brand initiatives.
• Ensure new products and processes are executed in marketing windows.
• Develop business plans for the portfolio and action plans with franchise owners.
• Drive a clear vision and communicate it to the team.
• Engage with Dunkin' Brands Field Operations as appropriate.
• Recruit, hire, onboard and develop restaurant managers.
• Plan, monitor, appraise and review restaurant employee performance.
• Manage and coordinate the Restaurant Management team to support performance and execution.
• Coach managers to drive sales, profitability and guest satisfaction.

Skills

Multi-unit exp

English fluency

Financial management

Team leadership

Time management

Education

College degree preferred

Job description

Dunkin' is seeking a Multi-Unit Manager to guide roughly 5–8 restaurants, coaching managers and ensuring brand standards. The role focuses on improving operations, driving sales and guest satisfaction across the portfolio while coordinating with franchise owners.

Contact with Dunkin' Brands Field Operations is expected as needed, and leadership will involve training, performance reviews, and development of business plans for the portfolio.