Multi-Unit General Manager - Fast Casual Chicken Restaurant at BRD

BRD; Baltimore (MD); Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

BRD in Baltimore, MD seeks a seasoned Multi-Unit General Manager to lead three stores with a focus on exceptional service and high‑quality food.

You will hire and develop teams, drive operational excellence, ensure BRD standards, and foster a positive guest experience across all locations. This on‑site, full‑time role offers strong growth opportunities and a competitive salary.

Formación

• Management experience; multi-unit preferred.
• Experience in fast‑casual restaurants or kitchen management.
• ServSafe certification.
• Ability to communicate clearly and concisely, both orally and in writing.

Responsabilidades

• Managing three stores located in the Baltimore area.
• Coaching and directing store teams to meet operational goals.
• Implementing company standards through planning, communication and coaching.
• Reviewing store performance to identify improvements.
• Ensuring timely posting of orders and schedules.
• Delegating responsibilities to ensure smooth operations.

Conocimientos

Restaurant management

Multi-unit leadership

Staff coaching

Customer service

Food safety

Communication

Scheduling

Problem solving

Educación

ServSafe certification

Descripción del empleo

Apply for Multi-Unit General Manager - Fast Casual Chicken Restaurant at BRD in Baltimore, MD, US. This Full time on site position offers great opportunities for career growth.

Multi-Unit General Manager at BRD Baltimore, MD

About BRD:

BRD is Baltimore’s best fried chicken joint. We are known for our fried chicken sandwiches, chicken boxes and excellent sauces. At BRD, we strive to provide our guests with outstanding service, carefully sourced quality ingredients, and creatively inspired menu options.

Position Overview:

Every great team has great leaders – as a multi-unit manager at BRD, you are the anchor of three stores and it is your responsibility to enthusiastically lead your teams with a focus on exceptional customer service and great tasting, high quality food. Your responsibilities include hiring and maintaining excellent teams, creating positive guest experiences, and ensuring consistent, high quality food that meets BRD standards.

Job Responsibilities:

• Managing three stores located in the Baltimore area
• Communicating with the owner about store performance, standard operating procedures, scheduling, and team management
• Implementing existing and new company standards through effective planning, communication, and coaching of the store teams
• Providing coaching and direction to store teams to achieve operational goals
• Constantly reviewing store environment and business performance to identify problems, concerns and opportunities for improvement.
• Effectively planing solutions and communicates plan to the store team to meet operational goals
• Ensuring all food and beverage orders and weekly schedules are posted on time
• Planning, identifying, communicating and delegating appropriate responsibilities and practices to employees to ensure smooth flow of operations
• Assisting the teams to run brilliant shifts when necessary
• Demonstrating a calm demeanor during periods of high-volume business and unusual events, and managing smooth transitions after these events to keep store operations running smoothly and effectively
• Displaying a customer comes first attitude by setting a positive example for the store team, as well as holding team members accountable for delivering consistently outstanding customer service
• Developing the Team: Consistently hiring and planning succession planning
• Manages store managers and team members by coaching in the moment, providing performance feedback, and setting goals to improve performance
• Utilizes operational tools to keep record of coaching and performance reviews
• Utilizes and demonstrates effective management and leadership practices to create and maintain a successful store team that results in an environment where team members feel valued and respected

Requirements:

• Management experience, multi-unit preferred
• Experience in fast‑casual restaurants or kitchen management
• Experience in food safety and planning
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• ServSafe certification

Job Types: Part‑time, Full‑time Pay: $80,000.00 - $100,000.00 per year Experience: Restaurant management: 1 year (Required) Work Location: In person