Multi-Unit Dining GM - NYC & CT

Elior Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

UNUM insurance

Discount program

Commuter benefits

EAP

401k

Sick time

Holiday pay

Tuition reimbursement

Paid time off

Job summary

Elior North America is seeking a motivated General Manager to lead our Professional Dining operations across three locations in the New York metro area. You will drive financial performance, guest experience, and team development while maintaining high standards of safety and sanitation.

This leadership role requires proven experience managing large-scale dining operations, building high-performing teams, and partnering with client stakeholders to meet business objectives.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Culinary Arts, or related field, or equivalent experience.
• 8+ years of progressive food service or hospitality management experience, including leadership of multi-unit or large-volume dining operations.
• Proven experience managing significant budgets, financial performance, and P&L accountability.
• Demonstrated success leading salaried managers and large hourly workforces.
• Strong client relationship management skills with experience interacting with executive-level stakeholders.
• Ability to analyze financial and operational data and develop strategies to achieve business objectives.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.

Responsibilities

• Provide leadership and oversight for multiple professional dining locations, ensuring consistent execution of service, hospitality, culinary quality, and company standards.
• Manage all aspects of a portfolio, including budgeting, forecasting, labor management, cost controls, and financial performance.
• Serve as the primary liaison with client leadership, building strong relationships and ensuring service delivery aligns with client expectations and business objectives.
• Lead, coach, and develop management teams and frontline associates, creating a culture of accountability, engagement, and continuous improvement.
• Analyze operating metrics and implement action plans to drive revenue growth, profitability, guest satisfaction, and operational efficiency.
• Ensure full compliance with food safety, sanitation, health department regulations, workplace safety standards, and company policies.
• Partner with culinary, operations, and support teams to develop innovative dining programs and elevate the overall guest experience.
• Oversee hiring, succession planning, performance management, and talent development initiatives across all locations.
• Manage purchasing, inventory controls, vendor relationships, and operating expenses to achieve financial targets.
• Address client and guest concerns promptly while maintaining a high level of service excellence.

Skills

Budget management

P&L accountability

Leadership of multi-site teams

Client relationship management

Financial data analysis

Operational leadership

Microsoft Office (Excel, PowerPoint, 0

Education

Bachelor’s degree in Hospitality Management, Business Administration, Culinary Arts, or related field

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Elior North America is seeking a motivated General Manager to lead our Professional Dining operations across three locations in the New York metro area. You will drive financial performance, guest experience, and team development while maintaining high standards of safety and sanitation.

This leadership role requires proven experience managing large-scale dining operations, building high-performing teams, and partnering with client stakeholders to meet business objectives.