Multi Unit General Manager

Elior Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

UNUM insurance

Discount program

Commuter benefits

EAP

401k

Sick time

Holiday pay

Tuition reimbursement

Paid time off

Job summary

Elior North America is seeking a motivated General Manager to lead our Professional Dining operations across three locations in the New York metro area. You will drive financial performance, guest experience, and team development while maintaining high standards of safety and sanitation.

This leadership role requires proven experience managing large-scale dining operations, building high-performing teams, and partnering with client stakeholders to meet business objectives.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Culinary Arts, or related field, or equivalent experience.
• 8+ years of progressive food service or hospitality management experience, including leadership of multi-unit or large-volume dining operations.
• Proven experience managing significant budgets, financial performance, and P&L accountability.
• Demonstrated success leading salaried managers and large hourly workforces.
• Strong client relationship management skills with experience interacting with executive-level stakeholders.
• Ability to analyze financial and operational data and develop strategies to achieve business objectives.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.

Responsibilities

• Provide leadership and oversight for multiple professional dining locations, ensuring consistent execution of service, hospitality, culinary quality, and company standards.
• Manage all aspects of a portfolio, including budgeting, forecasting, labor management, cost controls, and financial performance.
• Serve as the primary liaison with client leadership, building strong relationships and ensuring service delivery aligns with client expectations and business objectives.
• Lead, coach, and develop management teams and frontline associates, creating a culture of accountability, engagement, and continuous improvement.
• Analyze operating metrics and implement action plans to drive revenue growth, profitability, guest satisfaction, and operational efficiency.
• Ensure full compliance with food safety, sanitation, health department regulations, workplace safety standards, and company policies.
• Partner with culinary, operations, and support teams to develop innovative dining programs and elevate the overall guest experience.
• Oversee hiring, succession planning, performance management, and talent development initiatives across all locations.
• Manage purchasing, inventory controls, vendor relationships, and operating expenses to achieve financial targets.
• Address client and guest concerns promptly while maintaining a high level of service excellence.

Skills

Budget management

P&L accountability

Leadership of multi-site teams

Client relationship management

Financial data analysis

Operational leadership

Microsoft Office (Excel, PowerPoint, 0

Education

Bachelor’s degree in Hospitality Management, Business Administration, Culinary Arts, or related field

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

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The Role at a glance:

We are looking to add a motivated, effective food service director to our Constellation Culinary Group team in New York, NY and Greenwich, CT.

We are seeking an experienced and results-driven General Manager to lead our Professional Dining operations across three locations in the New York metro area. This leadership role is responsible for driving operational excellence, developing high-performing teams, and serving as the primary partner to our client stakeholders.

The General Manager provides strategic and operational leadership for all aspects of food service operations, including financial performance, culinary execution, guest experience, team development, safety and sanitation compliance, and client satisfaction. The ideal candidate is a proactive leader with strong business acumen, a passion for hospitality, and a proven track record managing large-scale food service operations.

What you'll be doing:

• Provide leadership and oversight for multiple professional dining locations, ensuring consistent execution of service, hospitality, culinary quality, and company standards.


• Manage all aspects of a portfolio, including budgeting, forecasting, labor management, cost controls, and financial performance.


• Serve as the primary liaison with client leadership, building strong relationships and ensuring service delivery aligns with client expectations and business objectives.


• Lead, coach, and develop management teams and frontline associates, creating a culture of accountability, engagement, and continuous improvement.


• Analyze operating metrics and implement action plans to drive revenue growth, profitability, guest satisfaction, and operational efficiency.


• Ensure full compliance with food safety, sanitation, health department regulations, workplace safety standards, and company policies.


• Partner with culinary, operations, and support teams to develop innovative dining programs and elevate the overall guest experience.


• Oversee hiring, succession planning, performance management, and talent development initiatives across all locations.


• Manage purchasing, inventory controls, vendor relationships, and operating expenses to achieve financial targets.


• Address client and guest concerns promptly while maintaining a high level of service excellence.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Arts, or a related field, or equivalent experience.


• 8+ years of progressive food service or hospitality management experience, including leadership of multi-unit or large-volume dining operations.


• Proven experience managing significant budgets, financial performance, and P&L accountability.


• Demonstrated success leading salaried managers and large hourly workforces.


• Strong client relationship management skills with experience interacting with executive-level stakeholders.


• Ability to analyze financial and operational data and develop strategies to achieve business objectives.


• Excellent leadership, communication, organizational, and problem-solving skills.


• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.

What we're looking for:

Preferred Qualifications

• Professional Dining, Business Dining, Higher Education, or Contract Food Service experience.


• Multi-site management experience.


• ServSafe Manager Certification and/or HACCP Certification.


• Experience with food service management systems, inventory controls, and POS reporting tools.


• Relevant industry certifications are a plus.

Why Join Us
This is an opportunity to lead a high-profile Professional Dining portfolio, influence business outcomes, build strong client partnerships, and develop exceptional teams while delivering outstanding hospitality experiences every day.

Compensation Range

• Medical (FT Employees)


• Vision


• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity


• Discount Program


• Commuter Benefits (Parking and Transit)


• EAP


• 401k


• Sick Time


• Holiday Pay (9 paid holidays


• Tuition Reimbursement (FT Employees)


• Paid Time Off

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City