Multi-Unit Area Manager - NYC Hospitality Leader

Goodwin Recruiting; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus potential

Healthcare coverage

401(k) match

Paid time off

Phone stipend & F&B credit

EAP & commuter benefits

Job summary

Area Manager – New York City is a leadership role within a growing hospitality brand with premium café concepts. You will oversee multiple locations, develop high-performing teams, and drive operational excellence across the NYC market to deliver memorable guest experiences.

You will partner with General Managers to monitor financial performance, optimize labor and KPIs, coach leadership, and implement revenue growth strategies while maintaining brand standards and food safety.

Qualifications

• Minimum 3–5 years of multi-unit restaurant or hospitality leadership experience, ideally overseeing 4–7+ locations.
• Experience in both full-service and fast-casual environments preferred
• Proven ability to manage P&L, labor costs, and operational KPIs to drive sales growth and profitability
• Demonstrated success coaching, mentoring, and developing General Managers and leadership teams
• Strong financial acumen, organization, communication, and problem-solving skills
• Passion for hospitality, guest engagement, and creating memorable experiences
• Ability to travel regularly between locations throughout the New York City market

Responsibilities

• Oversee daily operations across multiple café locations, ensuring consistent service, quality, and brand standards
• Partner with General Managers to monitor financial performance, labor management, and operational KPIs
• Develop and implement strategies to increase revenue, improve margins, and maximize efficiency
• Coach and mentor leadership teams to build a strong talent pipeline and support internal career growth
• Foster an inclusive, positive workplace culture that promotes employee engagement and retention
• Champion exceptional hospitality and lead initiatives to enhance guest satisfaction and loyalty
• Maintain operational standards for cleanliness, presentation, food quality, and overall guest experience
• Ensure compliance with food safety, sanitation, workplace safety, and accessibility regulations

Skills

Multi-unit leadership

P&L management

Operational KPIs

Mentoring leaders

Financial acumen

Communication

Customer experience focus

Job description

Area Manager – New York City is a leadership role within a growing hospitality brand with premium café concepts. You will oversee multiple locations, develop high-performing teams, and drive operational excellence across the NYC market to deliver memorable guest experiences.

You will partner with General Managers to monitor financial performance, optimize labor and KPIs, coach leadership, and implement revenue growth strategies while maintaining brand standards and food safety.