Multi-Unit Area Coach - Lead 4-10 Stores (Bonus Eligible)

Hospitality Restaurant Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

The Hospitality Restaurant Group is seeking an Area Coach to provide leadership and direct supervision of 4–10 Taco Bell restaurants, ensuring each Restaurant General Manager meets the annual operating plan. This role requires strong multi-unit management and the ability to travel between stores daily.

You will hire, coach and develop RGMs and shift managers, analyze restaurant performance and customer feedback, and lead program rollouts while resolving customer issues promptly.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills.

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Job description

The Hospitality Restaurant Group is seeking an Area Coach to provide leadership and direct supervision of 4–10 Taco Bell restaurants, ensuring each Restaurant General Manager meets the annual operating plan. This role requires strong multi-unit management and the ability to travel between stores daily.

You will hire, coach and develop RGMs and shift managers, analyze restaurant performance and customer feedback, and lead program rollouts while resolving customer issues promptly.