Multi-Store Thrift Shop Leader: People, Ops & Impact

Bella's Voice; Shoreline (WA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

20% Employee Discount

Paid Training and Development

Job summary

Bella's Voice is seeking a Multi-Site Thrift Store Supervisor to lead operations at our Lynnwood and Shoreline locations. You will oversee daily store activities, staff and volunteers, ensure consistent customer service, merchandising, and safety standards, and collaborate with Store Leadership.

This role requires at least two years in retail or customer service, one year in supervision, strong communication, and the ability to lift 40 pounds. Weekend availability and varied shifts are required.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ retail or customer service experience.
• One year of supervisory or team leadership experience.
• Strong communication, leadership, and organizational skills.
• Ability to lift up to 40 pounds and stand/walk for extended periods.

Responsibilities

• Provide supervisory and operational coverage across multiple Bella’s Voice locations based on staffing and business needs.
• Lead, coach, and support employees and volunteers across Retail and Production operations.
• Assist with onboarding, training, coaching, recognition, and performance feedback.
• Oversee daily store operations, including opening/closing, assignments, breaks, cash handling.
• Support sales floor, merchandising, stocking, pricing, and donation processing.
• Deliver exceptional customer and donor service and reflect Bella’s Voice’s mission and values.
• Maintain consistent standards across locations and identify improvement opportunities.
• Monitor safety, loss prevention, and compliance; escalate concerns as needed.
• Partner with Store Leadership to support staffing and communication between locations.
• Demonstrate flexibility in location, schedule, and responsibilities.

Skills

Leadership

Communication

Customer service

Education

High school diploma

Tools

POS system

Job description

Bella's Voice is seeking a Multi-Site Thrift Store Supervisor to lead operations at our Lynnwood and Shoreline locations. You will oversee daily store activities, staff and volunteers, ensure consistent customer service, merchandising, and safety standards, and collaborate with Store Leadership.

This role requires at least two years in retail or customer service, one year in supervision, strong communication, and the ability to lift 40 pounds. Weekend availability and varied shifts are required.