Multi-Site Thrift Store Supervisor: Lead & Develop Teams

Rippling, Inc.; Lynnwood (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

20% Employee Discount

Paid Training and Development

Job summary

Bella’s Voice in Washington is seeking a qualified on-site Supervisor to lead Retail and Production operations across multiple locations, ensuring top-tier service and adherence to standards. You will coach staff, manage daily tasks, and coordinate with leadership to align staffing, training, and priorities.

The role requires a high school diploma, 2+ years in retail or customer service, and 1 year of supervisory experience.

Qualifications

• High school diploma or equivalent required.
• Minimum two years’ retail or customer service experience required.
• One year of supervisory or team leadership experience required.
• Strong communication, leadership, and organizational skills.
• Ability to lift to 40 pounds and stand/walk for extended periods.

Responsibilities

• Provide supervisory and operational coverage across Bella’s Voice locations when assigned.
• Lead, coach, and support employees and volunteers in Retail and Production operations.
• Assist with onboarding, training, and performance feedback; monitor attendance and policy compliance.
• Oversee daily store operations including opening/closing, cash handling, and workflow.
• Support sales floor, merchandising, pricing, and donation processing as needed.
• Deliver excellent customer and donor service aligned with Bella’s Voice’s mission.
• Maintain consistent standards and identify opportunities for improvement across locations.
• Monitor safety, loss prevention, and compliance; escalate concerns as needed.
• Partner with Store Leadership to support staffing and training priorities.
• Demonstrate flexibility in location, schedule, and responsibilities.

Skills

Supervisory experience

Retail/customer service

Communication

Leadership

Organizational skills

Education

High school diploma

Job description

Bella’s Voice in Washington is seeking a qualified on-site Supervisor to lead Retail and Production operations across multiple locations, ensuring top-tier service and adherence to standards. You will coach staff, manage daily tasks, and coordinate with leadership to align staffing, training, and priorities.

The role requires a high school diploma, 2+ years in retail or customer service, and 1 year of supervisory experience.