Multi-Site Thrift Store Supervisor

Bella's Voice; Shoreline (WA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

20% Employee Discount

Paid Training and Development

Job summary

Bella's Voice is seeking a Multi-Site Thrift Store Supervisor to lead operations at our Lynnwood and Shoreline locations. You will oversee daily store activities, staff and volunteers, ensure consistent customer service, merchandising, and safety standards, and collaborate with Store Leadership.

This role requires at least two years in retail or customer service, one year in supervision, strong communication, and the ability to lift 40 pounds. Weekend availability and varied shifts are required.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ retail or customer service experience.
• One year of supervisory or team leadership experience.
• Strong communication, leadership, and organizational skills.
• Ability to lift up to 40 pounds and stand/walk for extended periods.

Responsibilities

• Provide supervisory and operational coverage across multiple Bella’s Voice locations based on staffing and business needs.
• Lead, coach, and support employees and volunteers across Retail and Production operations.
• Assist with onboarding, training, coaching, recognition, and performance feedback.
• Oversee daily store operations, including opening/closing, assignments, breaks, cash handling.
• Support sales floor, merchandising, stocking, pricing, and donation processing.
• Deliver exceptional customer and donor service and reflect Bella’s Voice’s mission and values.
• Maintain consistent standards across locations and identify improvement opportunities.
• Monitor safety, loss prevention, and compliance; escalate concerns as needed.
• Partner with Store Leadership to support staffing and communication between locations.
• Demonstrate flexibility in location, schedule, and responsibilities.

Skills

Leadership

Communication

Customer service

Education

High school diploma

Tools

POS system

Job description

Multi-Site Thrift Store Supervisor

Bella's Voice Shoreline, Washington, United States

About this position

Bella's Voice is a Washington-based nonprofit organization dedicated to keeping pets and the people who love them together. Through our Pet Resource Center, community outreach programs, and mission-driven thrift stores, we provide critical support to families facing financial hardship while promoting animal welfare throughout our communities. At Bella's Voice, we believe every pet deserves a safe, loving home and that compassion extends to both animals and people. Our work is powered by dedicated employees, volunteers, donors, and community partners who share our commitment to making a meaningful difference every day.

Position Overview

The Multi-Site Supervisor serves as a flexible working leader responsible for providing supervisory and operational support across Bella’s Voice retail locations in Lynnwood and Shorelin. Unlike a supervisor assigned primarily to one store or department, the Multi-Site Supervisor may be scheduled at different locations based on staffing, operational, training, and business needs. This position helps ensure consistency in customer service, employee supervision, productivity, safety, merchandising, cash-handling practices, and organizational standards across locations and provide effective leadership wherever assigned.

Essential Duties and Responsibilities

• Provide supervisory and operational coverage across multiple Bella’s Voice locations based on staffing and business needs, serving as the on-site leadership resource when assigned.
• Lead, coach, and support employees and volunteers across Retail and Production operations, promoting accountability, teamwork, productivity, and Bella’s Voice standards.
• Assist with employee onboarding, training, coaching, recognition, and performance feedback; monitor attendance, conduct, productivity, and policy compliance and communicate concerns to management.
• Oversee daily store operations, including opening and closing procedures, employee assignments, breaks and meal periods, customer service, cash handling, and general workflow.
• Support sales floor, merchandising, stocking, pricing, recovery, donation intake, processing, and production activities based on operational needs.
• Deliver exceptional customer and donor service, resolve concerns appropriately, and ensure interactions reflect Bella’s Voice’s mission and values.
• Maintain consistent operational standards, policies, procedures, and service expectations across locations while helping identify opportunities for improvement.
• Monitor workplace safety, loss prevention, cash controls, and compliance with established procedures; respond to and appropriately elevate safety, security, employee, or operational concerns.
• Partner with Store Leadership to support staffing needs, training initiatives, operational priorities, and effective communication between locations.
• Demonstrate flexibility in work location, schedule, assignments, and responsibilities based on organizational needs.

Availability & Hours

• Saturday and Sunday availability required.
• Holiday availability required.
• Ability to work 7:30 AM to 4:00 PM, 8:45 AM to 5:15 PM, and 10:45 AM to 7:15 PM required.

Required Qualifications

• High school diploma or equivalent required.
• Minimum two years’ retail or customer service experience required.
• One year of supervisory or team leadership experience required.
• Strong communication, leadership, and organizational skills.
• Ability to lift to 40 pounds.
• Ability to walk and stand for extended periods of time.

Preferred Qualifications

• Thrift store or resale retail experience.
• Knowledge of clothing brands, housewares, antiques, or collectibles.
• Passion for animal welfare and community service.
• Pay: $23.00 to $25.00 per hour (DOE)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 20% Employee Discount
• Paid Training and Development

Benefits

• Pay: $23.00 to $25.00 per hour (DOE)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 20% Employee Discount
• Paid Training and Development

Pay Range

• 23 - 25 USD per hour (Lynnwood Location)
• 23 - 25 USD per hour (Shoreline Location)

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