Multi-Store Sales Leader – Omni-Channel & Coaching

Mattress Firm; Concord (NH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts on Mattress Firm睡眠製

Get paid on-demand

Job summary

Mattress Firm is seeking a Senior Store Manager to lead the vision and drive sales across multiple store units. You will coach teams, manage staffing, and ensure an engaging in-store experience with a focus on customer needs and KPIs.

You will collaborate with field teams and marketing to enhance brand presence, ensure policy compliance, and mentor employees through development plans while supporting omni-channel initiatives.

Responsibilities

• Drive individual and team sales performance and KPIs
• Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans
• Create an environment where customers are at the center and have an exceptional experience
• Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions
• Assist in multi-store staffing, interviewing, and hiring qualified candidates
• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company-led activities
• Conduct workforce management activities (store staffing schedule, punches reconciliation, etc.), utilizing Operations team support and tools
• Achieve or exceed individual store financial targets through effective execution and customer service at the store level
• Ensure store execution of product merchandising, marketing, and POP standards
• Ensure company policies, including appearance and functionality standards, and state regulations are followed
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales
• Lift or move 50+ pounds.

Job description

Mattress Firm is seeking a Senior Store Manager to lead the vision and drive sales across multiple store units. You will coach teams, manage staffing, and ensure an engaging in-store experience with a focus on customer needs and KPIs.

You will collaborate with field teams and marketing to enhance brand presence, ensure policy compliance, and mentor employees through development plans while supporting omni-channel initiatives.