Multi-Store Paint Retail Customer Service Specialist

The Sherwin-Williams Company; Richmond (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in three Richmond area stores, helping them select the right paint and coatings. The role emphasizes sales, inventory upkeep, and on-shelf presentation to maintain store standards.

Responsibilities include processing transactions, providing product guidance, stocking shelves, and supporting deliveries and store operations while meeting monthly and quarterly sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales skills

Communication

Bilingual (English/Spanish)

Cash handling

Inventory management

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Point-of-sale system

Delivery coordination

Job description

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in three Richmond area stores, helping them select the right paint and coatings. The role emphasizes sales, inventory upkeep, and on-shelf presentation to maintain store standards.

Responsibilities include processing transactions, providing product guidance, stocking shelves, and supporting deliveries and store operations while meeting monthly and quarterly sales goals.