Multi Store Manager

PORTLAND GLASS OF NASHUA; Biddeford (ME); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer-paid life insurance

401k with match

PTO/paid holidays

Employee Assistance Program

Annual bonus based on metrics

Associate Equity Program

Job summary

Portland Glass is seeking a Multi Store Manager to lead a grid of locations across the Northeast. You will travel to stores weekly, lead leadership meetings, and ensure strict safety standards while driving sales and profit growth.

Responsibilities include coaching staff, reviewing monthly financials, and resolving customer escalations. A strong background in retail management and glass industry experience are required, with OSHA-10 and a high school diploma as minimums.

Qualifications

• Prior experience in retail management and prior glass experience required!
• Strong interpersonal skills to develop and maintain positive relationships with staff and customers
• Proficient in Microsoft Office and related computer programs
• Strong communication and customer service skills
• Ability to understand and analyze budget, financial statements, inventory, and related retail business procedures/reports
• Must have OSHA-10 certification or the ability to obtain one through Portland Glass
• Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws
• Education: High school diploma/GED is required; associate or bachelor's degree preferred
• Physical requirements: Must be able to lift a minimum of 75 pounds

Responsibilities

• Visiting all assigned stores weekly (requiring up to 75 % travel)
• Contributing to weekly Leadership and District meetings
• Ensuring all employees strictly adhere to Portland Glass safety standards and conducting regular safety meetings
• Conducting ride-alongs, rotating through each store as needed
• Ensuring employee injuries are properly discussed and documented with the employee, shop manager, and Neighborly People Services
• Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved, and customers are satisfied
• Reading, understanding, and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and recognize opportunities to increase profit and expand market reach
• Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development

Skills

Retail management

Customer service

Interpersonal skills

Microsoft Office

Budget analysis

Education

High school diploma/GED

Associate or bachelor’s degree preferred

Job description

Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you'll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Multi Store Manager on the Portland Glass team, a typical day for you will include:

• Visiting all assigned stores weekly (requiring up to 75 % travel)
• Contributing to weekly Leadership and District meetings
• Ensuring all employees strictly adhere to Portland Glass safety standards and conducting regular safety meetings
• Conducting ride-alongs, rotating through each store as needed
• Ensuring employee injuries are properly discussed and documented with the employee, shop manager, and Neighborly People Services
• Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved, and customers are satisfied
• Reading, understanding, and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and recognize opportunities to increase profit and expand market reach
• Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development

Bring your skills and achieve success.

(Required qualifications)

• Prior experience in retail management and prior glass experience required!
• Strong interpersonal skills to develop and maintain positive relationships with staff and customers
• Proficient in Microsoft Office and related computer programs
• Strong communication and customer service skills
• Ability to understand and analyze budget, financial statements, inventory, and related retail business procedures/reports
• Must have OSHA-10 certification or the ability to obtain one through Portland Glass
• Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws
• Education: High school diploma/GED is required; associate or bachelor's degree preferred
• Physical requirements: Must be able to lift a minimum of 75 pounds

Bring your work ethic and gain stability.

Full benefits package offered:

• Medical
• Dental
• Vision
• Employer-paid life insurance
• 401k with match
• PTO/paid holidays
• Employee Assistance Program

Financial benefits:

• Annual bonus based on position metrics
• Associate Equity Program

Competitive pay: Negotiable. Salary based on position metrics!

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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