Customer Service Representative

Hunter Super Techs - TurnPoint; Portland (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer paid life insurance

401k with match

PTO/paid holidays

Employee Assistance Program

Bonuses based on metrics

Associate Equity Program

Referral Bonus Program

Job summary

Portland Glass, part of the Neighborly family, is seeking a Customer Service/Inside Sales Representative. You will provide outstanding service in person and over the phone, schedule installations, generate and follow up on leads, and manage estimates and invoicing to support our glass projects.

We offer full benefits, a 401k with match, PTO, and performance bonuses. Strong communication and MS Office skills are essential, with a high school diploma or GED required and the ability to pass

Qualifications

• 1–2 years of customer service experience in an office/shop setting.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and computer skills.

Responsibilities

• Provide outstanding customer service in person and over the phone.
• Make outside calls to generate leads and follow up on inquiries.
• Follow up on estimates and quotes with customers.
• Administrative duties: scheduling installations, placing orders, receiving products, confirming appointments, collecting payments, invoicing, and communicating with insurance companies.

Skills

Customer service

Communication

MS Office

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Are you looking for a place where you can bring your goals?With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.Bring your experience and make a difference.As a Customer Service/Inside Sales Representative on the Portland Glass team, a typical day for you will include:Providing outstanding customer service both in person and over the phoneMaking outside calls to generate leads/follow up on lead inquiresFollowing up on job estimates and quotes with customersAdmin duties such as: Scheduling glass installations, placing orders, receiving product, confirming appointments, collecting payments, invoicing, communicating with insurance companies, etc.Bring your skills and achieve success.(Required qualifications)1-2 years' experience in customer service within an office/shop setting is requiredStrong verbal and written communication skillsStrong Microsoft Office/computer skillsAbility to work in a fast-paced environmentAbility to pass a background check and drug test per applicable state lawsEducation: High school diploma or GEDPhysical requirements: Must be able to lift minimum of 50 poundsBring your work ethic and gain stability.Full benefits package offered:MedicalDentalVisionEmployer paid life insurance401k with matchPTO/paid holidaysEmployee Assistance ProgramFinancial benefits:Semi-annual bonuses based off position metricsAssociate Equity ProgramReferral Bonus ProgramCompetitive pay: Based on experience!Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.Not the right opportunity for you?Share this job with a friend and follow us on social media for future opportunity updates.