Inside Sales Representative

Portland Glass; Rumford (ME); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

In-office schedule

Job summary

Portland Glass is seeking an Inside Sales Representative to drive customer engagement for auto, residential, and commercial glass services. You will be the first contact, answering questions, guiding next steps, and converting inquiries into appointments and sales.

You’ll follow up on leads, manage quotes, and collaborate with shop and field teams to ensure accurate scheduling, pricing, and documentation. A high school diploma and prior sales experience are preferred.

Qualifications

• High school diploma or GED required.
• Previous sales experience is strongly preferred.
• Ability to build rapport with customers and deliver a positive service experience.

Responsibilities

• Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
• Provide excellent customer service by answering questions, explaining services, and helping customers understand next steps.
• Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
• Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
• Partner with Portland Glass shops and field teams to coordinate job details, availability, pricing, and scheduling needs.
• Maintain accurate customer, job, quote, and follow-up notes in company systems.
• Review job estimates and quotes with customers, addressing questions and helping move work forward.

Skills

Customer service

Sales

Communication

Relationship building

Education

High school diploma or GED

Tools

CRM systems

Job description

Inside Sales Representative

Are you looking for a place where you can bring your goals to life?

With over 34 locations throughout the Northeast, Portland Glass is a trusted leader in glass repair and replacement. We’ve built our reputation on delivering exceptional, reliable service—and we take pride in being part of the Neighborly family of brands.

As part of Neighborly, we connect customers to skilled professionals who repair, maintain, and enhance homes and businesses. Backed by over 40 years of experience, our teams are helping redefine the home services industry. Here, you won’t just have a job, you’ll have the opportunity to make a real impact in your community every single day.

Bring your passion. Build your future. Make a difference with us.

Bring your experience and make an impact.

As an Inside Sales Representative on the Portland Glass team, a typical day for you will include:

• Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
• Provide excellent customer service by answering questions, explaining services, and helping customers understand next steps.
• Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
• Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
• Partner with Portland Glass shops and field teams to coordinate job details, availability, pricing, and scheduling needs.
• Maintain accurate customer, job, quote, and follow-up notes in company systems.
• Review job estimates and quotes with customers, addressing questions and helping move work forward.
• Support sales growth by identifying customer needs and recommending appropriate Portland Glass services.
• Handle administrative tasks tied to customer orders, scheduling, documentation, and communication.
• Help create a positive customer experience that reflects Portland Glass’s reputation for reliable service and community-focused support.
• Admin duties such as: Scheduling glass installations, placing orders, receiving product, collecting payments, invoicing, communicating with insurance companies, etc.
• Perform other duties as required.

Bring your skills and be inspired to achieve success.

• Ability to build rapport with customers, actively listen to their needs, and deliver a positive service experience.
• Demonstrates patience, professionalism, and a customer-first mindset.
• Strong verbal and written communication skills.
• Comfortable handling inbound and outbound phone calls, explaining services, and following up on quotes and inquiries.
• Ability to confidently recommend solutions, overcome objections, and convert inquiries into scheduled appointments or sales opportunities.
• Comfortable asking for the business and following up consistently.
• Capable of managing multiple customer requests, quotes, appointments, and follow-up activities simultaneously.
• Maintains accurate records and documentation within company systems.
• Demonstrates urgency and accountability in responding to customers, completing administrative tasks, and managing a high volume of leads.
• Consistently follows through on commitments and customer communications.
• Education: High school diploma or GED required
• Experience: Previous sales experience is strongly preferred

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule / in-office requirements: Monday to Friday in office for standard core working hours

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.The Associate should be able to stand, sit in an office space, lift 50lbs on occasion, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers.The Associate is exposed to typical office working conditions, as well as conditions in a workshop environment. The Associate must be able to lift and climb ladders, handle glass and related materials, and carry all needed equipment to perform measurements and design assessments. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions.The above statements are intended to describe the general nature and level of work performed.They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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