Assistant General Manager- San Francisco

Industrious; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Subsidized healthcare

Generous paid time off

Wellness programs

401k plan

Professional development grants

Job summary

Industrious is seeking an Assistant General Manager to support and oversee 3 to 5 locations, ensuring a high quality member experience, managing the Member Experience team, and driving a healthy P&L. You’ll shape operations and contribute to sales and local marketing across your area.

In this role you may coach staff, manage renewals, partner with the launch team on new sites, and help forecast performance while advancing a culture of hospitality and excellence for thousands of members.

Qualifications

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or related industries.
• Strong P&L and financial management skills.
• Proven people management and coaching skills in a multi-site environment.
• Experience driving local marketing and sales initiatives.
• Excellent communication skills and ability to handle difficult conversations.
• Willingness to travel to each location as needed.

Responsibilities

• Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
• Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
• Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
• Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Skills

Multi-site operations management

P&L management

People management

Hospitality

Marketing and sales

Communication skills

Travel willingness

Job description

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

The Assistant General Manager role is a pivotal role at Industrious, supporting and overseeing 3 to 5 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development for your area. Your leadership will be crucial as we expand our 150 locations across the globe.

You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high potential location, helping one of your team members with a difficult member issue, or covering for one of your team members while they are out on vacation.

You will have the opportunity to shape and define how Industrious operates overall, using your unique vista - close enough to our local teams and members yet seeing patterns across a number of locations - to propose and lead network-wide changes that make us better every day.

Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team in our locations.

As Assistant General Manager, you will:

• Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
• Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
• Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
• Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Requirements:

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries.
• Strong P&L and financial management skills
• Proven people management and coaching skills in a multi-site environment
• A passion for hospitality and creating exceptional customer experiences
• Experience driving local marketing and sales initiatives
• Excellent communication skills with the ability to comfortably handle difficult conversations
• Willingness to travel to each location as needed

Compensation:

The annual base compensation range for this role is between $80,000 and $90,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for quarterly and annual bonus opportunities based on individual and company performance totaling up to $14,000 per year.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive program, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity:

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.