Multisite Operations Leader | Assistant General Manager

Industrious; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Long-term incentives

Wellness programs

Development grants

401k plan

Job summary

Industrious is seeking an Assistant General Manager to oversee 3–5 locations, ensuring high-quality member experiences, hiring and developing the Member Experience team, and driving a healthy P&L.

You may coach your team, manage local marketing, contribute to sales in a high-potential location, handle member issues, and coordinate with launch teams for new sites. This role shapes network-wide improvements with a hands-on leadership approach.

Qualifications

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries.
• Strong P&L and financial management skills.
• Proven people management and coaching skills in a multi-site environment.
• A passion for hospitality and creating exceptional customer experiences.
• Experience driving local marketing and sales initiatives.
• Excellent communication skills with the ability to comfortably handle difficult conversations.
• Willingness to travel to each location as needed.

Responsibilities

• Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
• Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
• Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
• Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Skills

Multi-site operations management

P&L and financial management

People management

Hospitality focus

Marketing and sales initiatives

Communication skills

Willingness to travel

Job description

Industrious is seeking an Assistant General Manager to oversee 3–5 locations, ensuring high-quality member experiences, hiring and developing the Member Experience team, and driving a healthy P&L.

You may coach your team, manage local marketing, contribute to sales in a high-potential location, handle member issues, and coordinate with launch teams for new sites. This role shapes network-wide improvements with a hands-on leadership approach.