Multi-Site Hospitality GM for Scenic Park Ops

ExplorUS; Stanley (VA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) Plan

Relocation Package

Performance-based Bonus

Job summary

Shenandoah Hospitality is seeking a visionary General Manager to lead a multi-site operation along Skyline Drive, spanning lodges, restaurants, retail, and campgrounds, serving millions of visitors each year.

You will build a strong leadership team, partner with the National Park Service, drive guest experiences, ensure safety and compliance, manage budgeting and revenue, and mentor managers to deliver exceptional service and sustained growth.

Qualifications

• Minimum 7 years of progressive hospitality leadership experience in a complex, multi-unit environment.
• Bachelor’s degree from an accredited college or university in hospitality management, business administration, or a related field.
• Proven financial acumen, including budgeting, forecasting, fiscal management, and revenue enhancement.
• Strong leadership skills with demonstrated ability to coach, develop, and hold teams accountable.
• Excellent analytical, problem-solving, and decision-making skills with a proactive approach to identifying solutions.
• Exceptional written and verbal communication and relationship-building skills.
• Ability to thrive in a dynamic, changing environment and perform independently with minimal direction.
• High level of professionalism, integrity, and ethical judgment.
• Intermediate proficiency with Microsoft Office and familiarity with POS systems.

Responsibilities

• Lead the overall performance of a complex, high-volume, multi-revenue-stream operation, ensuring alignment across all departments and business lines.
• Build and maintain a strong, proactive relationship with the Partner Agency, serving as the primary liaison and ensuring consistent communication regarding operational priorities, contractual requirements, performance, and guest experience.
• Champion a customer- and guest-focused culture, ensuring exceptional service, quality, and experiences that meet or exceed expectations.
• Execute Company strategies, policies, and programs that drive service, safety, environmental stewardship, guest satisfaction, revenue growth, and financial performance.
• Lead, develop, and mentor departmental managers, fostering accountability, collaboration, employee engagement, and continuous improvement.
• Oversee financial performance, including budgeting, forecasting, reporting, cash handling, profitability, and identification of revenue and cost opportunities.
• Oversee human resources, employee housing, recruitment, training, development, employee relations, and compliance with applicable labor requirements.
• Ensure compliance with Partner Agency contracts, Company policies, and all applicable Federal, State, and local regulations.
• Serve as the Responsible Safety Officer (RSO), overseeing safety, risk management, emergency response, security, and the well-being of employees and guests.
• Oversee quality, environmental, asset management, and operational standards, including compliance with ISO 9001 and 14001 requirements.
• Provide leadership for marketing, sales, community relations, and initiatives that strengthen the destination and enhance the guest experience.
• Identify operational challenges and opportunities, proactively developing solutions and partnering with Corporate and departmental leadership to drive results.
• Perform additional duties as assigned.

Skills

Leadership

Financial acumen

Budgeting

Forecasting

Analytical thinking

Communication

Relationship building

MS Office

POS systems

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Tools

Microsoft Office

POS systems

Job description

Shenandoah Hospitality is seeking a visionary General Manager to lead a multi-site operation along Skyline Drive, spanning lodges, restaurants, retail, and campgrounds, serving millions of visitors each year.

You will build a strong leadership team, partner with the National Park Service, drive guest experiences, ensure safety and compliance, manage budgeting and revenue, and mentor managers to deliver exceptional service and sustained growth.