Multi-Site Healthcare Ops Leader, Community Programs

UnitedHealth Group; Las Vegas (NV); Hybrid; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Stock purchase plan

401k contribution

Job summary

UnitedHealth Group is seeking an experienced Operations Manager, Community Programs to lead a multi-site care delivery operation. The role focuses on improving patient outcomes, advancing quality performance, and supporting value-based care initiatives with providers, Health Plan of Nevada, and community partners.

The ideal candidate will drive operational excellence, coach teams, and optimize patient flow while ensuring compliance and cost-effective care across locations.

Qualifications

• 2+ years of office or healthcare operations management experience.
• 1+ years of experience working within a healthcare organization.
• Demonstrated experience leading teams and managing day-to-day operational performance.
• Proven ability to analyze operational and financial data to support business decisions.
• Proven solid communication, collaboration, and problem-solving skills.
• Ability to travel up to 50% throughout the state of Nevada.

Responsibilities

• Lead and oversee daily operations across assigned clinic and community program locations to ensure efficient and effective service delivery.
• Supervise, coach, and support team members while fostering a culture of accountability, engagement, and continuous improvement.
• Recruit, hire, onboard, train, and develop staff to ensure operational excellence and exceptional patient service.
• Partner with provider leadership, management teams, Health Plan of Nevada, and community stakeholders to optimize patient flow, improve satisfaction, and eliminate operational barriers.
• Ensure consistent execution of clinic policies, procedures, and organizational standards.
• Oversee business operations including scheduling, payroll administration, daily batch audits, cash handling processes, and project management activities.
• Monitor financial performance, participate in budgeting activities, analyze reports, and prepare variance reporting to support business objectives.
• Ensure accurate charge entry and revenue cycle support processes are maintained.
• Manage facility operations, including equipment, supplies, space utilization, maintenance coordination, and safety initiatives.
• Maintain compliance with federal and state regulations, Department of Transportation (DOT) requirements, accreditation standards, and Optum policies and procedures.
• Identify operational challenges and implement solutions that enhance quality, efficiency, and patient outcomes.
• Participate in organizational committees, meetings, and strategic initiatives as needed.

Skills

Operations leadership

Data analysis

Communication

Travel readiness

Education

High school diploma or GED

Job description

UnitedHealth Group is seeking an experienced Operations Manager, Community Programs to lead a multi-site care delivery operation. The role focuses on improving patient outcomes, advancing quality performance, and supporting value-based care initiatives with providers, Health Plan of Nevada, and community partners.

The ideal candidate will drive operational excellence, coach teams, and optimize patient flow while ensuring compliance and cost-effective care across locations.