Multi-Site Front Desk Manager | Patient Access Lead

GSOS Overseas Placement OPC Private Limited; Los Gatos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Collaborative environment

Full PPO medical insurance

401k and Profit-Sharing Program

Paid Vacation

Floating Holidays

Sick Time

Employee Discount Programs

Internal Mobility

Job summary

Golden State Orthopedics & Spine in California is seeking a Front Desk Manager to oversee daily front desk operations across multiple office locations, ensure efficient patient check-in/check-out, accurate data collection, and smooth patient flow.

The role includes monitoring performance metrics, coordinating coverage, training staff on EMR systems and front office protocols, and collaborating with leadership to improve interdepartmental workflows and patient experience.

Qualifications

• High school diploma or GED certificate.
• 3 years of front office experience.
• 1 year of managerial experience.

Responsibilities

• Oversee daily front desk operations to ensure efficient patient check-in/check-out and accurate data collection.
• Monitor front desk performance metrics including wait times, scheduling accuracy, and patient satisfaction.
• Coordinate front desk coverage across multiple locations, including float staff or cross-training when necessary.

Skills

Front desk management

Staff supervision

Patient communication

Education

High school diploma or GED certificate

Tools

EMR systems

Scheduling software

Job description

Golden State Orthopedics & Spine in California is seeking a Front Desk Manager to oversee daily front desk operations across multiple office locations, ensure efficient patient check-in/check-out, accurate data collection, and smooth patient flow.

The role includes monitoring performance metrics, coordinating coverage, training staff on EMR systems and front office protocols, and collaborating with leadership to improve interdepartmental workflows and patient experience.