Front Desk Manager

Golden State Orthopedics & Spine; Los Gatos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee PPO Medical insurance

401k and Profit-Sharing Program

Paid Vacation, Floating Holidays, Sick

Job summary

Golden State Orthopedics & Spine is seeking a Front Desk Manager to oversee daily operations across multiple locations, ensuring efficient patient flow and accurate data collection.

Responsibilities include coordinating staffing, monitoring performance metrics, managing inventory, and training staff on EMR systems and front office protocols. A strong background in front desk operations and leadership is essential.

Qualifications

• High school diploma or GED is required.
• 3 years of front office experience.
• 1 year of managerial experience.

Responsibilities

• Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow.
• Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction.
• Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary.
• Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows.
• Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials.
• Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites.
• Supporting implementation of new technology, software, or process changes that impact front desk operations.
• Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards.
• Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals.
• Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement.
• Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency.
• Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals.
• Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations.
• Handling escalated issues from patients, providers and/or concerns from peer department managers

Skills

Front desk operations

Team leadership

Customer service

Education

High school diploma or GED

Tools

EMR systems

Job description

We’re proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.

About the Role

• The Front Desk Manager is responsible for overseeing the daily operations and front desk staffing across multiple office locations, ensuring consistent service excellence, efficient workflow, and optimal coverage to support patient access and satisfaction.

What You’ll Do

• Overseeing daily front desk operations to ensure efficient patient check-in/check-out, accurate data collection, and timely patient flow
• Monitoring front desk performance metrics, including wait times, scheduling accuracy, and patient satisfaction
• Coordinating front desk coverage across multiple locations, including float staff or cross-training when necessary
• Collaborating with clinical and administrative leadership to ensure smooth interdepartmental workflows
• Managing front desk supply inventory, including ordering and distribution of office materials, forms, and patient-facing materials
• Training staff on EMR systems, phone etiquette, and front office protocols to maintain consistency across sites
• Supporting implementation of new technology, software, or process changes that impact front desk operations
• Conducting regular front desk audits to ensure compliance with documentation, billing, and patient privacy standards
• Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
• Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
• Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
• Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
• Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
• Handling escalated issues from patients, providers and/or concerns from peer department managers

What We’re Looking For

• High school diploma or GED certificate
• 3 years of front office experience
• 1 year of managerial experience

What We Offer

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time