Onsite Patient Services Rep — Front Desk & Scheduling

California Pacific Orthopaedics; San Francisco (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

11 Paid Holidays

3 Weeks Paid Time Off

Annual Bonus

401(k) Retirement Plan

Profit Sharing Plan

Medical, Dental, Vision Insurance

Company Paid Disability Insurance

Flexible Spending Accounts

Company Paid Life Insurance

Parental Leave

Employee Assistance Program

Employee Discount Program

Job summary

California Pacific Orthopaedics is looking for an onsite Patient Services Representative in San Francisco. You will greet patients, manage front desk duties, handle scheduling, and assist with calls while ensuring privacy and accuracy in the EHR.

This role requires strong customer service skills, the ability to multitask, and proficiency with MS Office and Epic EHR. Monday–Friday, 8 AM–5 PM, onsite with competitive benefits.

Qualifications

• High school diploma or GED required.
• 1+ years’ customer service experience (medical office, insurance, call center, or similar).
• Appointment scheduling experience.
• Flexible and able to multitask.
• Proficient with computers, MS Office, and EHR systems (Epic preferred).
• Collaborative and relationship-building skills.
• Strong problem solving and sound judgment.
• Excellent organizational skills.
• Strong communication, listening, and interpersonal skills.

Responsibilities

• Greet and assist patients, visitors, and vendors with professionalism and warmth.
• Check patients in/out and schedule appointments.
• Triage and direct patient questions and concerns.
• Verify and update patient info in our EHR system.
• Scan/upload patient documents to EHR.
• Collect payments and issue receipts.
• Handle appointment changes and cancellations.
• Always protect patient privacy.
• Support call center as needed.
• Answer calls promptly and professionally.
• Triage and route patient calls and requests.
• Schedule appointments per protocol.
• Update patient info as needed.
• Document patient communications in EHR and route messages as needed.

Skills

Customer service

Appointment scheduling

MS Office

EHR (Epic)

Communication

Multitasking

Discretion/privacy

Education

High school diploma or GED

Tools

Epic EHR

MS Office

Job description

California Pacific Orthopaedics is looking for an onsite Patient Services Representative in San Francisco. You will greet patients, manage front desk duties, handle scheduling, and assist with calls while ensuring privacy and accuracy in the EHR.

This role requires strong customer service skills, the ability to multitask, and proficiency with MS Office and Epic EHR. Monday–Friday, 8 AM–5 PM, onsite with competitive benefits.