Multi-Site Facilities & IT Operations Lead

JFSA; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jewish Family Service of Los Angeles is seeking an experienced Administrative & Operational Support professional based in Los Angeles. The role provides day-to-day administrative support to Facilities and IT leadership, maintains filing systems, and coordinates budgets, vendors, and service records.

You will support facilities projects, IT provisioning, onboarding/offboarding, and internal communications. A strong emphasis on confidentiality, customer service, and cross-team collaboration is

Qualifications

• Associate degree preferred; equivalent experience considered.
• Minimum of 5 years of administrative support experience required.
• Experience supporting Facilities, Operations, IT, or shared services environments preferred.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, Teams, and PowerPoint.
• Ability to learn and navigate internal systems and ticketing platforms.
• Strong customer service orientation and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Demonstrated ability to prioritize workload and manage competing deadlines independently.
• Collaborative, adaptable, and solution-oriented mindset.
• Experience coordinating vendors and service providers.
• Familiarity with facilities, work order systems or IT ticketing systems.
• Experience supporting multi-site operations.
• Basic understanding of technology equipment and office infrastructure.

Responsibilities

• Safeguard confidential information and exercise discretion in all work products.
• Serve as trusted steward of sensitive organizational information including financial data and executive communications.
• Handle highly confidential information including financial records and strategic plans.
• Provide day-to-day administrative support to the Facilities and IT leadership teams.
• Maintain electronic and physical filing systems for contracts, service records, warranties, inventories, and documentation.
• Assist with departmental budget tracking, invoices, POs, and expense reconciliation.
• Assist in preparing board, committee, and management presentations as requested.
• Coordinate service requests, maintenance schedules, and vendor appointments across locations.
• Track facility work-orders and ensure timely follow-up and resolution.
• Assist with space planning and facility-related communications.
• Maintain vendor contact lists, COIs, maintenance agreements, and compliance documents.
• Support safety, emergency preparedness, and security initiatives.
• Assist with facilities projects, renovations, repairs, and site improvements.
• Serve as administrative liaison for IT ticket coordination and internal communications.
• Assist onboarding/offboarding, including equipment tracking and access documentation.
• Maintain IT inventory records for laptops, devices, peripherals, and assets.
• Coordinate vendor meetings, software renewals, maintenance schedules, and procurement docs.
• Support scheduling and logistics for IT training and initiatives.
• Maintain policies, procedures, systems, and technology standards documentation.
• Provide responsive and professional support to staff across the organization.
• Assist in drafting internal announcements and service updates.
• Route requests and elevate urgent matters when needed.
• Foster a collaborative, customer-service-focused environment.

Skills

Administrative support

Facilities coordination

IT support coordination

Customer service

Strong communication

Confidential information handling

Multitasking

Vendor coordination

Education

Associate degree preferred

Equivalent experience considered

Tools

Microsoft Office 365

IT ticketing systems

Office equipment management

Job description

Jewish Family Service of Los Angeles is seeking an experienced Administrative & Operational Support professional based in Los Angeles. The role provides day-to-day administrative support to Facilities and IT leadership, maintains filing systems, and coordinates budgets, vendors, and service records.

You will support facilities projects, IT provisioning, onboarding/offboarding, and internal communications. A strong emphasis on confidentiality, customer service, and cross-team collaboration is