Multi-Route Delivery Specialist

UniFirst; Pontiac (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Health insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver clean garments and products, and collect used items for return while upholding safety standards.

The role emphasizes responsive customer service, problem-solving, and collaboration with Service and Management teams to ensure seamless operations. Monday–Friday day shift with competitive benefits.

Qualifications

• Must be at least 21 with a valid driver’s license and a clean driving record.
• DOT requirements including a physical exam.
• High school diploma, GED, or military service.
• Strong customer service skills and ability to work independently.
• Prior route sales or delivery experience is a plus.
• Comfort learning new technologies.

Responsibilities

• Develop proficiency across multiple routes and learn customer details.
• Deliver garments and products along established routes; collect used items for return.
• Provide excellent customer service and strengthen relationships.
• Resolve customer requests independently with problem-solving.
• Manage invoices, conduct inventory audits, and maintain vehicle safety and appearance.
• Follow safety rules and company policies.
• Support new account installations and rerouting; upsell and deepen customer relationships.
• Share customer feedback with location leadership and monitor local competition.

Skills

Driver’s License

Safe Driving Record

DOT Compliance

Customer Service

Physical Stamina

Tech-Savvy

Education

High school diploma

GED

Military service

Tools

Smartphone proficiency

Job description

UniFirst is seeking a Route Coverage Specialist to support delivery routes when Route Service Representatives are unavailable. You’ll learn multiple routes, deliver clean garments and products, and collect used items for return while upholding safety standards.

The role emphasizes responsive customer service, problem-solving, and collaboration with Service and Management teams to ensure seamless operations. Monday–Friday day shift with competitive benefits.