Multi-Route Delivery & Service Specialist

Talentify; Medley (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Mon-Fri day shift

Career Development

Inclusive Culture

Job summary

UniFirst seeks a Route Coverage Specialist to cover delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, load and deliver garments, and ensure customers experience seamless service on every trip.

This role requires proactive, agile individuals who can work autonomously, while collaborating with service teams on new accounts and route optimizations.

Qualifications

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Responsibilities

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Skills

Driver's License & Safe Driving Record

DOT Compliance

Strong Customer Service

Relevant Experience

Tech-Savvy

Physical Stamina

Education

High school diploma / GED / Military service

Job description

UniFirst seeks a Route Coverage Specialist to cover delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, load and deliver garments, and ensure customers experience seamless service on every trip.

This role requires proactive, agile individuals who can work autonomously, while collaborating with service teams on new accounts and route optimizations.