Multi-Role Airport Agent - Reservations, Ops & Ramp

Cape Air; West Lebanon (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cape Air is seeking cross-trained agents who after training will work Ticket, Operations and Ramp Agent roles at their station. You will check in passengers, handle reservations, boarding announcements, and assist passengers with special needs.

You may also support remote reservations calls and coordinate with pilots and ramp teams. The role requires flexibility, ability to lift up to 70 lbs, and familiarity with airline reservation systems.

Qualifications

• Excellent communication and customer service skills required.
• Ability to interact effectively with others and work independently.
• Flexibility to work nights, weekends and holidays.
• Must be at least 18 years old and have a high school diploma or equivalent.
• Ability to lift up to 70 lbs. and operate related equipment.
• Must be able to use airline reservation systems and Cape Air systems.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Handle remote reservations calls if applicable to station
• Share information with pilots, ramp and operations via radio
• Organize ticket and cash reports
• Process delayed baggage and claims
• Ensure FAA and airport security procedures compliance
• Meet and marshal aircraft and assist passengers to the aircraft
• Load/unload passengers and baggage; escort passengers to aircraft

Skills

Communication

Customer service

Interpersonal skills

Independence

Flexibility

Time management

Education

High school diploma

Tools

Cape Air passenger service system

Airline reservation system

Basic computer skills

Job description

Cape Air is seeking cross-trained agents who after training will work Ticket, Operations and Ramp Agent roles at their station. You will check in passengers, handle reservations, boarding announcements, and assist passengers with special needs.

You may also support remote reservations calls and coordinate with pilots and ramp teams. The role requires flexibility, ability to lift up to 70 lbs, and familiarity with airline reservation systems.