Cross Trained Agent

Cape Air; Rutland (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

Cape Air in Rutland, VT is seeking cross-trained agents to support Ticket, Reservations, Operations and Ramp roles at the station. The position requires FAA compliance, strong customer service, and the ability to lift up to 70 lbs.

Responsibilities include checking in passengers, making reservations, boarding announcements, handling baggage claims, and coordinating with pilots and ramp staff. Willingness to work nights, weekends, and holidays is required.

Qualifications

• Airline work experience preferred.
• Airline reservation system experience preferred.
• Must be at least 18 years old.
• Must hold a high school diploma or equivalent.
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location.
• Must be able to lift up to 70 lbs.
• Basic computer skills required.
• Excellent communication and excellent customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Flexibility of schedule is a must.
• This position will often require working nights, weekends and holidays.
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system.
• Make passenger reservations and rebook flights.
• Make boarding announcements.
• Provide extra assistance to passengers with special needs.
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station.
• Share information with pilots/ramp/operations using radio communications.
• Organize ticket and cash reports.
• Handle delayed or missing baggage and process claims.
• Assure compliance with FAA and airport security procedures.
• Meet and marshal aircraft.
• Fueling Cape Air aircraft, if applicable to station operations.
• Load and unload passengers and their baggage.
• Escort passengers out to the aircraft.
• Additional duties as assigned.

Skills

Excellent communication

Customer service

Interpersonal skills

Ability to work independently

Oral and written communication

Flexibility of schedule

Night/weekend/holiday availability

Basic computer skills

Physical ability to lift up to 70 lbs

Education

High school diploma or equivalent

Job description

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit