Cross Trained Agent

Cape Air; West Lebanon (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cape Air is seeking cross-trained agents who after training will work Ticket, Operations and Ramp Agent roles at their station. You will check in passengers, handle reservations, boarding announcements, and assist passengers with special needs.

You may also support remote reservations calls and coordinate with pilots and ramp teams. The role requires flexibility, ability to lift up to 70 lbs, and familiarity with airline reservation systems.

Qualifications

• Excellent communication and customer service skills required.
• Ability to interact effectively with others and work independently.
• Flexibility to work nights, weekends and holidays.
• Must be at least 18 years old and have a high school diploma or equivalent.
• Ability to lift up to 70 lbs. and operate related equipment.
• Must be able to use airline reservation systems and Cape Air systems.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Handle remote reservations calls if applicable to station
• Share information with pilots, ramp and operations via radio
• Organize ticket and cash reports
• Process delayed baggage and claims
• Ensure FAA and airport security procedures compliance
• Meet and marshal aircraft and assist passengers to the aircraft
• Load/unload passengers and baggage; escort passengers to aircraft

Skills

Communication

Customer service

Interpersonal skills

Independence

Flexibility

Time management

Education

High school diploma

Tools

Cape Air passenger service system

Airline reservation system

Basic computer skills

Job description

SUMMARY:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit