Ramp Agent

Capeair; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Capeair is looking for a Ground Operations Agent in Boston, Massachusetts. Responsibilities include the safe boarding of customers, monitoring aircraft movements, and ensuring communication with pilots and TSA. Candidates should have airline experience, excellent customer service skills, and the ability to lift heavy bags.

This role requires flexibility to work nights and weekends. Applicants must be at least 18 years old and possess a high school diploma. If required, a valid driver's license is necessary.

Qualifications

• Airline work experience preferred.
• Airline reservation system experience preferred.
• Must be at least 18 years old.
• Basic computer skills required.
• Excellent communication and customer service skills required.

Responsibilities

• Safely board customers and luggage onto aircraft.
• Communicate with pilots and operations clearly.
• Load and off-load passengers courteously.
• Maintain customer relations.

Skills

Airline work experience

Customer service skills

Communication skills

Basic computer skills

Ability to lift up to 70 lbs

Flexibility of schedule

Ability to work independently

Education

High school diploma or equivalent

Job description

Responsibilities

• The safe boarding of customers and luggage onto aircraft and monitoring movements of planes while on the ground
• Communicating with pilots, operations and ticket agents in a clear and concise manner
• Communicating with TSA and the local LEO concerning the security of flights and passengers
• Loading and off loading of passengers in a safe and courteous way
• Accurate and clear marshalling of aircraft with good hand signals
• Knowledge of emergency procedures and handling of hazardous materials
• Accurate communication via radio to all pilots, operations and fellow employees
• Knowledge of SIDA areas and ability to challenge unknown persons
• Knowledge of firearm procedures
• Maintaining customer relations
• Safe operation of ground equipment
• Ability to carry out de-ice procedures
• Accurate addition of baggage weight
• Drive the passenger shuttle bus, if applicable to station
• Additional duties as assigned

Qualifications

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit