Cross Trained Agent

Hyannis Air Service Inc; Owls Head (ME); On-site; USD 21,000 - 29,000; Full time

Job summary

Hyannis Air Service Inc. operates at the station to provide passenger service, check‑in, reservations, and boarding announcements. Staff assist travelers, coordinate with pilots and ramp teams, and handle baggage and security procedures.

The role requires lifting, driving if needed, and flexibility to work nights, weekends, and holidays within a dynamic airline environment.

Qualifications

• Airline/airport setting preferred.
• Must be able to lift up to 70 lbs.
• Must be 18+ and have HS diploma or equivalent.
• Driver’s license may be required at station.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system.
• Make passenger reservations and rebook flights.
• Make boarding announcements.
• Provide extra assistance to passengers with special needs.
• Assist the Reservations Dept by handling remote reservations calls.
• Share information with pilots/ramp/operations via radio.
• Organize ticket and cash reports.
• Handle delayed or missing baggage and process claims.
• Ensure FAA and airport security procedures compliance.
• Meet and marshal aircraft.
• Fuel Cape Air aircraft as needed.
• Load and unload passengers and baggage.
• Escort passengers to the aircraft.
• Additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Independent work

Education

High school diploma

Tools

Basic computer skills

Job description

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit