Cross Trained Agent

Cape-Air-; Owls Head (ME); On-site; USD 32,000 - 48,000; Full time

Job summary

Cape Air in Owls Head, ME seeks a cross-trained Ticket/Operations/Ramp Agent to support passenger processing, reservations, and ramp duties. You will check in passengers, handle baggage, and assist with boarding while coordinating with pilots and operations staff.

The role requires strong communication, basic computer skills, and the ability to lift up to 70 lbs. Flexibility to work nights, weekends, and holidays is essential for station operations.

Qualifications

• Airline work experience preferred.
• Must be at least 18 years old.
• Must hold a high school diploma or equivalent.
• Driver’s license if location requires driving.
• Must be able to lift up to 70 lbs.
• Basic computer skills required.
• Excellent communication and customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing priorities.
• Ability to communicate effectively, orally and in writing.
• Flexibility of schedule is a must.
• Willingness to work nights, weekends and holidays.
• Demonstrates Cape Air MOCHA HAGoTDI spirit.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system.
• Make passenger reservations and rebook flights.
• Make boarding announcements.
• Provide extra assistance to passengers with special needs.
• Assist the main Reservations Department by handling remote reservations calls as applicable.
• Share information with pilots/ramp/operations using radio communications.
• Organize ticket and cash reports.
• Handle delayed or missing baggage and process claims.
• Assure compliance with FAA and airport security procedures.
• Meet and marshal aircraft.
• Fueling Cape Air aircraft, if applicable to station operations.
• Load and unload passengers and their baggage.
• Escort passengers out to the aircraft.
• Additional duties as assigned.

Skills

Communication

Customer service

Basic computer skills

Teamwork

Flexibility

Independence

Night/weekend/holiday availability

Physical strength

Education

High school diploma

Job description

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit