Multi-Property Front Desk Leader (Task Force)

Palisociety; Lancaster (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palisociety is seeking a Task Force Front Desk Manager to provide on-site leadership across a portfolio of hotels in Southern California. You will close leadership gaps, lead front desk operations, and oversee night audits during coverage periods.

You will travel between properties, direct staffing decisions, and ensure guest service quality aligns with brand standards. Flexible shifts include evenings and weekends as needed.

Qualifications

• 2+ years in a hotel front office leadership role or equivalent multi-property experience.
• Experience directing, training, and holding staff accountable across properties.
• Willingness to travel regularly among Southern California properties.
• Strong working knowledge of front desk systems (Opera, Mews) and standard office tools.

Responsibilities

• Lead front desk operations across the Southern California portfolio and serve as on-site manager during callouts or leadership gaps.
• Direct staffing, scheduling, and service-recovery decisions and lead front desk teams on-site.
• Oversee check-in/check-out, reservations, folio and payment handling, and night audit processes.
• Ensure adherence to property SOPs, brand standards, and local policies across hotels.
• Drive portfolio-wide standardization of front office service in partnership with leadership.

Skills

Front desk leadership

Team training

Travel readiness

Bilingual English/Spanish

Education

Bachelor’s degree in hospitality (preferred)

High school diploma or equivalent

Tools

Opera PMS

Mews PMS

MS Word

MS Excel

MS Teams

Job description

Palisociety is seeking a Task Force Front Desk Manager to provide on-site leadership across a portfolio of hotels in Southern California. You will close leadership gaps, lead front desk operations, and oversee night audits during coverage periods.

You will travel between properties, direct staffing decisions, and ensure guest service quality aligns with brand standards. Flexible shifts include evenings and weekends as needed.