Front Desk Supervisor: Guest Experience Leader + Career Growth

Le Petit Pali; Carmel-by-the-Sea (CA); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Employee discounts

Zusammenfassung

Palisociety is seeking a Front Desk Supervisor for Le Petit Carmel-by-the-Sea to support the General Manager in overseeing Front Desk, Valet, Housekeeping, and maintenance teams. You will ensure guest satisfaction, supervise shifts, and uphold service standards across departments.

The role requires a practical hospitality mindset, strong leadership, and a hands-on approach with guest-service focus. Weekend and holiday availability is required. Competitive benefits accompany this opportunity.

Qualifikationen

• Minimum 2 years of experience in a similar position, preferably at a luxury hotel.
• Strong working knowledge of hospitality with leadership skills to build a cohesive team.
• Flexible schedule, including weekends and holidays.

Aufgaben

• Assist with managing all operational functions of the hotel to ensure smooth operations and a great guest experience.
• Hold regular team meetings to keep all departments updated on SOPs and essential details, and ensure full compliance with hotel operating controls and service standards.
• Take the lead on guest complaints and service recovery, ensuring all decisions serve the hotel's and guests' best interests.
• Partner with the General Manager on improvement actions, cost savings, and procurement of operating supplies and equipment.
• Manage third-party vendor relationships for essential equipment and services.
• Lead training for key team members and coordinate special activities and daily functions across departments.
• Arrange the weekly team schedule and supervise all on-property team members during their shifts.
• Lead the team in a positive, upbeat manner, holding colleagues accountable while taking ownership of guest issues, and respond promptly to audits for continuous improvement.

Kenntnisse

Leadership

Guest service

Hospitality

Scheduling

Jobbeschreibung

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT CARMEL-BY-THE-SEA:

Le Petit Pali Carmel brings two intimate boutique properties to the heart of Carmel-by-the-Sea: Le Petit Pali at 8th Ave, a 24-room craftsman-style hideaway just steps from award-winning dining, boutiques, and Carmel's white sand beach, and Le Petit Pali at Ocean Ave, a recently reimagined 34-room property evoking the charm of a small traditional inn, a short stroll from the beach and renowned shops, galleries, and restaurants. Both properties offer intimate bespoke lodging with custom design details and thoughtful in-room touches, welcoming guests near and far to create fine and memorable experiences.

POSITION PROFILE:

We're looking for a Front Desk Supervisor with a collaborative spirit to support our General Manager. The ideal candidate will assist in overseeing Front Desk, Valet, Housekeeping, Property Maintenance, and overnight teams to maintain trusty service for guests and a positive environment for the team.

THE TASK AT HAND:

• Assist with managing all operational functions of the hotel to ensure smooth operations and a great guest experience.

• Hold regular team meetings to keep all departments updated on SOPs and essential details, and ensure full compliance with hotel operating controls and service standards.

• Take the lead on guest complaints and service recovery, ensuring all decisions serve the hotel's and guests' best interests.

• Partner with the General Manager on improvement actions, cost savings, and procurement of operating supplies and equipment.

• Manage third-party vendor relationships for essential equipment and services.

• Lead training for key team members and coordinate special activities and daily functions across departments.

• Arrange the weekly team schedule and supervise all on-property team members during their shifts.

• Lead the team in a positive, upbeat manner, holding colleagues accountable while taking ownership of guest issues, and respond promptly to audits for continuous improvement.

WHAT WE'RE LOOKING FOR:

Required

• Minimum 2 years of experience in a similar position, preferably at a luxury hotel.

• Strong working knowledge of and passion for hospitality, with the leadership skills to build a cohesive team.

• Hands-on approach with critical, objective thinking; guest-service oriented.

• Flexible schedule, including weekends and holidays.

Physical

• Requires mobility and prolonged standing, walking, bending, and lifting up to 35 lbs, standing or walking a minimum of 8 hours.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).