Luxury Front Desk Agent — Guest Experience & Growth Path

Ontario Trillium Foundation; Tampa (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

Palihouse Hyde Park Village in Tampa seeks a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and be the go-to source for hotel services. You will guide guests through amenities and local neighborhood highlights, building memorable guest relationships in line with our high standards.

The role requires a year of guest reception experience, superb English communication, and the ability to handle inquiries with professionalism.

Qualifications

• 1 year of related experience in guest reception, preferably in a luxury hotel.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and delighting guests.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct safety walkthroughs.
• Follow all safety and emergency protocols and assist other departments to keep operations smooth.

Skills

Guest reception

Interpersonal skills

Organizational skills

English proficiency

Numerical skills

Opera PMS

Tools

Opera PMS

Job description

Palihouse Hyde Park Village in Tampa seeks a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and be the go-to source for hotel services. You will guide guests through amenities and local neighborhood highlights, building memorable guest relationships in line with our high standards.

The role requires a year of guest reception experience, superb English communication, and the ability to handle inquiries with professionalism.