Multi-Program Office & Records Coordinator

NorthWest Senior and Disability Services; Keizer (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

NorthWest Senior and Disability Services in Keizer, Oregon, is seeking an Office Specialist 2 to provide office support, receptionist services, records management, and payment processing for agency programs; you will work with consumers, providers, and staff to ensure efficient day-to-day operations.

Responsibilities include greeting visitors, answering phones, processing payments, maintaining records, and supporting provider payment processing, while upholding confidentiality and reporting

Qualifications

• Strong office and administrative support skills.
• Ability to manage multiple priorities and complete work accurately and on time.

Responsibilities

• Provide office support for agency programs including forms, applications, correspondence, filing, and records management.
• Welcome visitors, answer phones, respond to general questions, and route consumers to the appropriate staff or services.
• Assist consumers with application packets, scheduling, and general program information.
• Process payments, deposits, billing forms, and financial records according to Agency procedures.
• Support provider payment processing, including reviewing entries, creating payment vouchers, and helping resolve payment issues.
• Provide technical assistance to providers and consumers using Agency payment systems and related resources.
• Receive, sort, scan, and distribute mail, fax transmissions, and documents.
• Maintain electronic and paper files in accordance with Agency and program requirements.
• Order and maintain office supplies and support reception area organization and readiness.
• Follow Agency policies, confidentiality requirements, and mandatory reporting obligations while providing professional customer service.

Skills

Office administration

Communication skills

Multitasking

Education

High school diploma or GED

Secretarial/office training (preferred)

Three years of office experience

Tools

Office software (email, word processing, spreadsheets)

Database systems

Job description

NorthWest Senior and Disability Services in Keizer, Oregon, is seeking an Office Specialist 2 to provide office support, receptionist services, records management, and payment processing for agency programs; you will work with consumers, providers, and staff to ensure efficient day-to-day operations.

Responsibilities include greeting visitors, answering phones, processing payments, maintaining records, and supporting provider payment processing, while upholding confidentiality and reporting